Contract Cancellation Specialist

15 hours ago


Surrey, Canada Avanta Dealer Services Corp. Full time

AvantaGuard is a national provider of extended warranty and vehicle protection products to the retail automotive industry. Headquartered in Surrey, British Columbia, the company has been operating since 2013.

The Contract Cancellation Specialist will perform the following tasks:

- Process Cancellation Requests: Review, validate, and process cancellation requests, ensuring all required documentation is complete and accurate.
- Communication: Serve as the primary contact for customers, dealerships, and financial institutions regarding cancellation inquiries, providing clear, timely responses to all questions or concerns.
- Data Entry: Accurately input cancellation data in the system.
- Coordinate with Dealerships: Work closely with dealerships to obtain necessary approvals and documentation, ensuring a smooth and efficient cancellation process.
- Compliance: Ensure all cancellations comply with the terms and conditions of the policies, while maintaining accurate records for audit and filing purposes.
- Follow-up: Monitor the status of pending cancellations and follow up with relevant parties to expedite resolution as needed.
- Problem Resolution: Investigate and resolve any discrepancies or issues related to cancellations, including disputes or calculation errors.

**Required Skills and Abilities**
- Excellent customer service skills
- Attention to detail
- Strong problem-solving and analytical abilities
- Good written and verbal communication skills
- Effective time management and multitasking
- Familiarity with contracts, warranties, or insurance products (preferred)

Pay: $60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person



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