Guest Service Agent

2 weeks ago

NiagaraontheLake, Canada Vintage Hotels Full time

Vintage Hotels: Prince of Wales is currently seeking a Night Guest Service Agent to join our growing team This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

**What you'll be doing**:

- **Providing personalized and exceptional guest service at every given opportunity**:

- Performs daily check-out/in procedures during midnight shift are required
- Maintains a thorough knowledge of our room rates, packages and dining offers
- Liaisons with other departments and our security company to ensure Guests are safe and comfortable
- Prepare all F&B chits for Night Audit
- Bill and post any no-shows
- Run guest counts and service report for departures
- Run night audit reports
- Charge express check-outs
- Complete nightly communication log for the Front Office Manager
- Having a thorough knowledge of Lais Hotel Properties’ products and services
- Assessing Guests’ individual needs to meet standards for additional products and services
- Actively seeking ways to meet Guests’ product or service needs
- Assists with luggage when required
- Ambassador for Lais Hotel Properties Limited/ NOTL, ensuring excellent service to all guests and visitors
- Performs special tasks as requested by the Front Desk Manager
- All other duties as assigned

**What you'll bring to the team**:

- Reliable transportation
- Excellent communication skills
- Previous administrative/Customer Service experience
- Ability to work days, evenings and weekends as required
- Comfortable answering incoming phone calls
- Ability to multitask

**What's in it for you**:

- Benefits (Full-Time Team Members)
- RRSP
- Profit Sharing
- A tenured team to support your learning and development
- Career advancement opportunities
- Company social events
- Free Meals
- Company wide discounts
- We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability._

**Job Types**: Full-time, Permanent

Pay: $20.06 per hour

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- Paid time off
- Profit sharing
- Store discount

Work Location: In person

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