Operations and Travel Support Coordinator

Chartered Professional Accountants of Canada (CPA Canada) works collaboratively with the provincial, territorial and Bermudian CPA bodies, as it represents the Canadian accounting profession, both nationally and internationally. This collaboration allows the Canadian profession to champion best practices that benefit business and society, as well as prepare its members for an ever-evolving operating environment featuring unprecedented change. Representing more than 220,000 members, CPA Canada is one of the largest national accounting bodies worldwide.

**About the opportunity**

The Operations and Travel Support Coordinator, coordinates and provides administrative support to CPA Canada’s corporate travel program, business continuity plans, business support services and vendor information. The Coordinator will also facilitate maintenance programs, assist with Policies & Procedures, manage Physical Records and support various Business operational functions as required.

**What you'll do**

In this role, you will be responsible for:
**Vendor Coordination**:

- Reviewing all documentation sent in from vendors to ensure there is clarity between what CPA has stated and what the vendor will be providing
- Creating scorecards for evaluation and comparison of the vendors
- Evaluating and recommending vendors that meet CPA Canada procurement requirements for business support services and other business units
- Managing logistics of goods and services and ensuring timelines are met for special projects that Business Support Services are involved in

**Travel Booking and Program Administration**:

- Ensuring all travel and accommodations are booked according to CPA Canada Travel Policies
- Administration of user access to the on-line booking tool (Concur)
- Supporting staff and members by booking travel & accommodations through CPA Canada’s business travel provider
- Assisting internal and external stakeholders with any issues regarding travel or accommodations that arise
- Negotiating contracts and ensuring that unused ticket credits are refunded or utilized before new travel is booked
- Liaising with the travel management company, airlines and hotels to discuss CPA Canada’s Travel Program
- Maintaining a positive, and professional attitude when providing support to internal and external stakeholders

**Operational and Departmental Administration**:

- Arranging Document Destruction and obtaining & filing Certificates of Destruction Documents
- Creating Teams sites and/or channels and ensuring documents are uploaded accurately
- Creating and updating the maintenance calendar
- Assisting in creating and updating polices and procedures for Business Support Services
- Verifying Business Support Services’ vendor’s information is current
- Processing, reconciling, coding, and balancing invoices in Concur
- Communicating billing discrepancies, obtaining back-up documents when required and ensuring invoices are adjusted accordingly
- Ensuring all documents are signed and submitted to AP in a timely manner

**Business Continuity Planning & Support**:

- Super User of the Business Continuity Software Interfacing
- Assisting and coordinating the implementation process across the organization
- Ensuring assigned business units plans are up to date and can be tested
- Verifying that all superusers have meet with their assigned business units and that their plans are in the system
- Preparing CPA Canada offices for employees and visitors to safely return to work while monitoring and updating plans as the pandemic evolves
- Assisting in creating and updating plans and procedures to mitigate risks to CPA Canada

**Corporate Records**
- Maintaining corporate records and inventory lists
- Ensuring accuracy, confidentiality, and safekeeping of agency records

**What we're looking for**:

- Post-secondary diploma program or equivalent skill level
- 5+ years of experience in travel management, Business Continuity, General Office Procedures, Customer Service
- Intermediate Microsoft Office Skills
- Familiarity using Travel Management solutions
- Proven analytical, organizational and time management skills
- Ability to work well in a fast-paced environment and demonstrate initiative
- Excellent verbal and written communication skills
- Ability to work both independently and collaboratively as part of a cross-functional team

**What it's like to work here**

CPA Canada is a great place to work with a diverse workforce and a commitment to health and wellness for its employees. The organization offers a flexible and balanced environment that allows individuals to maximize professional and personal development. CPA Canada employs over 400 people, with its headquarters in Toronto and other offices in Burnaby, Ottawa and Montreal. Our technology-enabled culture is designed to attract qualified people and enable them to do their best work. Employee perks include competitive salaries and pension, a comprehensive benefits package, profess