Account Manager-Travel Industry- Remote

3 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Direct Travel Full time

Account Manager – Remote As a key member of the Account Management team, the Account Manager will be responsible for the day‑to‑day business relationship between Direct Travel and key corporate clients, ensuring all commitments and obligations of the parties are met. Responsibilities Provides both strategic and tactical operational input that supports account development, retention, and growth on a domestic and global basis, if applicable. Prepares and implements short‑ and long‑range goals and objectives with a solid business plan mutually developed with the client, detailing objectives, strategies and measurable goals. Develops strong relationships with stakeholders beyond travel and procurement. Identifies incremental opportunities within existing client portfolio; sells DT products and services realizing increased value for the client. Works with the support team to ensure consistency in product, delivery, follow‑through, quality, commitment to timelines and provides high‑level problem resolution—day‑to‑day management of assigned accounts. Supports Corporate Operations, Accounting, MIS and Technology by communicating client needs and requirements related to external services offered and improving internal processes. Provides formal analysis, commentary and recommendation on client’s travel expenditure to ensure optimal communication and program needs are being met. Adheres to, monitors, and reports on client SLA's or KPI's. Stays abreast of industry trends, DT products and services to support client needs along with relevant benchmarks and processes. Qualifications (Passport to Success) Demonstrated ability to both think and act strategically. Strong influencing skills to enable motivation of direct and indirect teams. Additional required skills include: Demonstrated problem‑solving ability. Strong analytical skills. Project management skills. Presentation skills. Superior organization, written and verbal skills. Ability to work independently. Proficiency in CRM, Microsoft Word, Excel, PowerPoint. Excellent problem‑solving skills. The Account Manager must possess thorough knowledge of the business travel industry, airline and hospitality industries, and travel industry‑specific automation. High level of organizational ability and self‑motivation. Must be a team player and able to work in a fast‑paced environment. Minimum five years of industry experience. Must conduct complex interpersonal interactions, troubleshoot, solve problems, make decisions, operate independently, and work effectively under pressure on a regular basis. Possess intermediate to advanced MS Office skills (Word, Excel, OneNote, PowerPoint). SalesForce CRM experience is an asset. Able to successfully manage multiple tasks simultaneously; speaks, reads, and writes English; possesses excellent customer service, interpersonal, negotiating, and written/written communication skills. Excellent relationship‑building, communication, presentation, and meeting facilitation skills. Benefits Medical, Dental, and Vision benefits. Employee rewards and recognition program. Total Rewards Package, including wellness, sustainability, DE&I initiatives, and mental health support. Direct Travel is an EOE/AA/Veteran/People with Disabilities employer. If you’re ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel. #J-18808-Ljbffr

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