Security Account Manager

1 day ago

Burnaby, Canada SSRG Scarlet Security & Risk Group Full time

SSRG is currently seeking an experienced, dynamic security professional with outstanding customer service and communication skills for the position of Account Manager.

**About Us**

SSRG is one of Canada's leading security companies. We provide a portfolio of risk management and security solutions to a variety of partners and clients, some of whom are in remote areas. Our diverse and highly qualified team members and relentless commitment to excellence provide superior results for our clients.

**About the Position**

The Account Manager will acquire an understanding of the clients' business and operating processes in order to identify the contracted security requirements and, consequently, offer cost-effective solutions to those needs on an ongoing basis. The position also requires demonstrating accountability and leadership in working with internal guarding teams at the site level.

**Required Qualifications**
- Minimum 2 years of management experience
- Minimum 5 years of security guard experience
- A valid BC Security Guard license
- High school diploma required; college diploma or university degree preferred
- Valid BC Driver's License with clean Driver's Abstract
- Must have own vehicle (car allowance provided)
- Proficiency in Microsoft Word, Excel, and Outlook
- Excellent client service and customer relations skills
- Excellent verbal and written English communication skills
- Ability to work independently and be proactive
- Ability to solve urgent problems in a calm, professional manner
- Ability to prioritize and multi-task
- Experience with scheduling software is preferred

**Duties and Responsibilities**
- Deliver quality security services, ensuring adequate personnel are deployed in positions/assignments are licensed, trained and equipped to fulfill the conditions of the contract
- Manage processes and systems providing regular feedback on service satisfaction
- Demonstrate a customer/client focus, ensuring the clients are continuously kept informed of issues and situations affecting their organization/facility, maintaining an on-going knowledge of their expectations and unique needs
- Build a healthy, productive work environment ensuring all processes and activities incorporate safety regulations and standards
- Inspire and lead others, maximizing the human resource potential through effective leadership, ensuring job expectations are clear, performance evaluations and incentives are appropriate
- Demonstrate professionalism, displaying a high level of competency and knowledge in the corporation's business

**Working Conditions**
- Traditional office hours with the need to be available outside of scheduled hours to respond to urgent matters
- Office and field-based work with the possibility of remote work when possible

**Company Perks**
- Salary $55,000 - $58,000
- Car allowance
- Health benefit plan Fitness Centre membership

**How to apply**

SSRG embraces the principles of employment equity. We thank all applicants for your interest in employment; however, we will only contact qualified applicants.

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