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Back-end Multimedia Specialist

16 minutes ago

Ottawa, Canada Maplesoft Group Full time

Maplesoft Group is currently seeking a Back-End Multimedia Specialist - On-Site for our Federal Government client.

The following responsibilities are associated with the “Statement of Work” but are not

limited to:
Services

The Consultant will be responsible for providing the following Services:
Under the direction of the Assistant Director, End User Technologies:

- Provide support with investigation and diagnosis for how-to, hardware, software, connectivity and quality issues
- Provide onsite support for calls that cannot be resolved over the telephone or via remote management
- Provide Multimedia infrastructure support for Audio visual equipment (Projector, TV monitor, Video switcher,

Audio mixer, amplifiers, Videowall processor, video conferencing, signage solution, Microsoft Surface Hub,

Crestron automation systems and more)
- Configure and program AV and backend equipment (Video Conferencing devices, Poly Resource manager,

DMAs, bridges, Cisco Expressway)
- Support backend multimedia VM servers (on-prem and cloud)
- Assist with building and documenting AV requirements on new projects
- Design and configuration of new AV installations
- Maintain multimedia equipment and service contracts
- Participate in troubleshooting and identifying issues to prevent equipment downtime
- Using the client's ticketing system for managing request, incidents, and upgrades
- Other activities and deliverables, as required

Required Qualifications & Skills

The Consultant should have the following qualifications and skills:

- University degree or college diploma in computer science or a related field
- A minimum of five (5) years of recent demonstrated work experience in managing multimedia backend systems
- A minimum of three (3) years of recent demonstrated work experience with multimedia infrastructure
- Demonstrated experience in creating user guides documentation
- Demonstrated experience and knowledge of a wide range of conferencing tools (MS Teams, WebEx, Zoom etc.)
- Demonstrated experience to troubleshoot with end users and coworkers to identify deficiencies and fixes,

Additional Qualifications

The following will also be considered:

- Demonstrated experience with AV integration (Crestron, Biamp, Poly, Cisco, other AV equipment)
- Demonstrated knowledge of networking environments such as TCP-IP, cabling, switches, firewall, routers, and

cloud solutions
- Must be able to meet the cleint's Secret Clearance requirements

Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people. Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

All employment decisions are made based on business needs, job requirements, and individual qualifications.