Receptionist

**FULL-TIME - GREETER-RECEPTIONIST**

**The Role**
**Are you an experienced Greeter/Receptionist looking to take the next step-up in your career? If so, we have a new challenge for you.**

**The Benefits**
- State-of-the art facility. Air-conditioned spaces
- Outstanding leadership and support
- Professional training and processes
- Large customer base
- Benefit package, life, dental, health, RRSP, pension plan and EAP
- Collegial workplace atmosphere
- Career advancement opportunities

**Key Responsibilities**:
Service and Sales teams to ensure easy, efficient, and enjoyable experiences for guests. The incumbent requires previous retail experience - working in a dealership setting is preferred. This role will require a constant basis of engagement with the guests and regular communication within the teams.

**Duties**:

- Greeter - Sales/Service Support:_
- Participate and ensure safety protocols for visitors.
- Greet customers entering the dealership in a prompt, friendly and professional manner. As the first point/or last point of contact onsite, provide a consistent, high standard of customer experience that conforms with the Company promise.
- Personally, direct customers to the relevant department (i.e., introduce to Parts, Service, Sales, etc.)
- Offer all customers refreshments upon arrival through the Showroom or when circulating customer waiting areas.
- Attend the daily Sales team meetings to be aware of appointments or other events.
- Coordinate between the other departments and Sales team for any e-leads or appointments made.
- Ensure Sales Executive is assigned, prepared, and mirror hang tags are completed and handed off at least 30 minutes prior to appointment times.
- Record traffic of all people walking into the showroom/Sales department per Company procedures.
- Assign new walk-in customers to the next Sales Executive based on the rotation established for each shift by Sales Manager.
- Make sure all customer waiting areas including the café are kept clean and stocked with refreshments and snacks.
- Note any re-stocking of refreshments and snacks required, bringing it to the attention of the Service Manager.
- Other duties as required.
- Reception Duties:_
- Announce visitors according to Company procedures.
- Promptly answer telephone in a warm and inviting manner.
- Operate a multi-line telephone system, transferring calls to appropriate sales representative or department.
- Coordinate and process customer payments, customer accounts, petty cash, and cheque requisitions.
- Prepare the daily bank deposit based on prior day cash receipts.
- Coordinate and processes all necessary documentation and payments for the service department.
- Perform various clerical and administrative duties.
- Distributes mail and coordinates all courier pickups.
- Organize, maintain, and coordinate Company records and files in their proper locations.
- Where necessary, assist in the compilation of data for various reports.
- Maintain the reception area in a tidy and presentable manner.
- Other duties as required.

**What you bring to the role**
The key skills and qualities of an Greeter/Receptionist:

- High school diploma or equivalent.
- Office Administration diploma would be considered an asset.
- 1-2 years of direct work experience as a Receptionist/Customer Service.
- Cashier experiences. Dealership experiences an asset.
- Able to write simple correspondence, including memos, letters, etc.
- Knowledge of vehicles, equipment, and/or services offered.
- Strong knowledge of Microsoft Office products, including Excel and Word.
- Able to maintain filing systems and basic database.
- Superior telephone manners and strong interpersonal skills.
- Team commitment.
- Strong customer service orientation.

We thank all applicants. Only those selected will be contacted.

Pay: $17.50-$19.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Phone etiquette: 1 year (required)
- Microsoft Office: 1 year (required)
- Filing: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person