Bilingual Client Service Representative

1 day ago

Ottawa, Canada MD Financial Management Full time

Requisition ID: 204164 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. MD Financial Management Inc, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Client Service Representative to join our team. **Is this role right for you? In this role you will**: - Be accountable for delivering a superior client experience through building trusted relationships and collaborating with peers across the organization - You will lead the identification and troubleshooting of web issues that require advanced technical support - You will contribute to the overall success of the Client Services team through the achievement of departmental goals, policy, and procedure compliance, and by meeting or exceeding service level agreements **The Must Haves**: - Bilingual (French/English) is required - Front-line experience within a contact center environment, preferably in the financial services industry - Completion of the Canadian Securities Course (CSC) is considered an asset - Sales experience within the financial services industry **Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you have**: - A commitment to an exceptional client experience - using your ability to understand the client’s perspective quickly and clearly by providing timely and tailored solutions. - A sense of urgency - what is important to the client is equally important to you. You make getting things done a priority. - Unparalleled attention to detail - an understanding of the importance of efficiency and accuracy to overall client satisfaction. - The flexibility to work independently and as part of a broader team. - An ability to embrace change - thriving in a diverse environment of ever-changing priorities. - A dedication to ongoing learning - not only related specifically to your role, but also other concerns that may impact your client. Location(s): Canada : Ontario : Ottawa Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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