Cashier Manager, Team Lead

**Front-End Manager (Cashier Manager) - Rosedale LocationAbout Us**

Summerhill Market is a family-owned and operated grocery business with deep roots in Toronto, proudly serving our communities since 1954. Known for our curated selection of gourmet foods, prepared meals, specialty groceries, and exceptional customer service, we are committed to offering a shopping experience that feels like home. At Summerhill, we celebrate food, community, and people — and it all starts with our passionate team.

As we continue to grow, we’re looking for leaders who share our love of food, dedication to hospitality, and enthusiasm for fostering inclusive and energized workplaces. If you’re excited about contributing to a company that values integrity, creativity, and excellence, we want to hear from you.

**Position Summary**

As the **Front-End Manager** at our **Rosedale location**, you’ll oversee the daily operations of our Front-End (cashier) team. Your focus will be on ensuring exceptional customer experiences, maintaining efficient workflows, and coaching your team to deliver service that reflects the heart of Summerhill Market. This role is ideal for a passionate, hands-on leader who thrives in a fast-paced retail environment.

**Duties & Responsibilities**
- Manage day-to-day Front-End operations, including cash handling, customer service, staff scheduling, and issue resolution
- Foster a customer-first culture by coaching staff on engagement, upselling, and product knowledge
- Merchandise impulse and seasonal displays at the Front-End to maximize sales
- Handle product damages and credits in accordance with policy
- Serve as the first point of contact for escalated customer concerns
- Conduct regular meetings with upper management to report on staffing, customer feedback, and department performance
- Lead hiring, onboarding, and training efforts for new Front-End staff
- Support planning and execution of in-store demos and promotional events
- Ensure compliance with Health & Safety Standards under the Ontario Health and Safety Act
- Work a flexible schedule including mornings, evenings, weekends, and holidays as needed

**Cashiering Responsibilities**
- Accurately process sales using POS systems, handle returns, credits, and price discrepancies
- Maintain a clean and organized workstation
- Provide prompt and courteous customer interactions
- Support store merchandising, displays, and cleanliness
- Collaborate with colleagues across departments to maintain store excellence
- Adhere to store policies including loss prevention and signage accuracy

**Qualifications & Skills**
- A passion for food and a genuine love for customer service
- Strong communication and conflict-resolution skills
- 2+ years of retail supervisory experience (grocery preferred)
- Hands-on experience with cash management and POS systems
- Strong organizational and multitasking abilities
- Flexible availability, including weekends and holidays
- Food Handler Certification is an asset
- High school diploma or equivalent preferred
- Ability to stand for extended periods and work in a physically active environment

**Perks of Working at Summerhill Market**
- Competitive compensation
- Comprehensive health & dental benefits
- Staff discount on all purchases
- Professional development and growth opportunities
- A supportive, community-focused team environment

**Our Commitment to Equity**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Store discount

Shift:

- 8 hour shift
- Day shift

Work days:

- Holidays
- Monday to Friday
- Weekends as needed
- Weekends only

**Experience**:

- grocery industry: 3 years (preferred)
- cashier & customer service: 5 years (preferred)
- leadership & people management: 3 years (preferred)

**Location**:

- Toronto, ON M4W 2E4 (preferred)

Work Location: In person