Lead - Client Success

**Introduction**

We’re looking for an analytical, independent, and enthusiastic person to join our team in Edmonton, Calgary, Vancouver, Winnipeg, Saskatoon, Victoria, Montreal, or Toronto The Lead - Client Success will perform a variety of department tasks to support, strategize and cultivate client relationships and campaigns. Reporting to the Supervisor - Client Success and working closely with LoKnow’s Solutions & Sales and Audience & Optimization teams, this individual will be required to develop campaign strategies and insights, prepare and manage client-facing communications, and maintain client relationships. This role will manage key accounts alongside the Senior Manager - Client Success. As a Lead, you will also provide on-going support for Client Success Coordinators.

**Company**

We’re LoKnow - an advertising-tech and data company that helps brands deliver their message to the right audience, in the right place, at the right time. With seven offices across Canada, we help clients, both in Canada and internationally, experience the extraordinary benefits of digital advertising technology. Our Vision is for everyone to access, benefit from, and love the vast world of digital advertising.

**Diversity**

**Hybrid Work**

LoKnow uses a hybrid model, where you are able to work from home, the office, or a combination of both. We actively encourage our team to be empowered and autonomous when choosing a work environment conducive to their own individual performance. All employees must be able to travel to a LoKnow office as necessary at their own expense.

**POSITION OVERVIEW**

**Responsibilities**
- Support the Senior Manager - Client Success in managing existing key client relationships, addressing client needs in a timely and professional manner as one of the main points of contact
- Provides high quality customer service to key clients to support a positive client experience
- Provides client-facing documents, deliverables, and campaign needs within set timelines
- Meets independently with clients to present LoKnow services, campaign strategies, post-campaign reports, and address ongoing campaign updates
- Works with our Solutions & Sales and Audience & Optimization teams in the development and execution of client campaign strategies
- Develops and communicates campaign strategies (objectives, budgets, scope, media etc.) with team members and clients to provide insight and achieve client goals
- Analyzes and monitors campaign performance with internal departments for reporting and offers ongoing recommendations to the client, implementing changes as requested
- Utilizes Salesforce to maintain accurate client and campaign records for invoicing and CRM purposes
- Utilizes Asana to ensure accurate task assignment and completion
- Mentors and assists in training Client Success Coordinators
- Other duties as required

**Qualifications**
- Minimum 2 - 3 years of client success or account management experience, ideally within a digital advertising or media agency
- Understanding of digital media channels and platforms (e.g. DV360, Meta, Google Ads, etc.)
- Proficiency with CRM, reporting dashboards, and project management tools (e.g. Salesforce, Asana, Google Analytics, Looker Studio, etc.)
- Data-driven mindset with the ability to analyze campaign performance and translate data into thoughtful conversations with clients leading to strategic actions

**What We Offer**
- Compensation ranging from $53,000 - $68,000
- Unlimited Vacation (up to 4 weeks at a time)
- Work from Anywhere (up to 4 weeks at a time)
- Employee share ownership plan opportunities
- Access to our excellent health and dental plan
- Access to the company profit sharing program
- Access to company matching RRSP after one year
- Flexible work environment

**To Apply**

Please submit your resume and a cover letter addressed to Haley Truong. In your cover letter, tell us about why you want to work with us

**Closing Date: August 24, 2025**

Pay: $53,000.00-$68,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Paid time off
- Profit sharing
- RRSP match
- Work from home

Work Location: Remote