Clinical Assistant and Medical Scribe

The Waterside Clinic (TWC) is a leading multidisciplinary Rheumatology, Clinical Immunology, and Allergy Clinic in Canada, serving thousands of patients with Rheumatic Diseases and Systemic Autoimmune and Allergic disorders. Our team-based model of care emphasizes collaboration, improving access to services, reducing wait times, and enhancing patient satisfaction. Join our dynamic team to make a meaningful impact on patient care.

**Overview**

The Clinical Assistant and Medical Scribe (CAMS) plays a pivotal role in supporting physicians and the multidisciplinary team by providing clinical assistance and real-time, accurate documentation in the electronic medical record (EMR). As a critical link between clinical, administrative, and documentation teams at TWC, this role requires exceptional attention to detail, medical knowledge, empathy, and organizational skills.

**Key Responsibilities**
- **Patient Engagement**:

- Welcome patients and escort them to examination rooms.
- For virtual appointments, greet patients via video or teleconferencing (OTN), introduce the physician, outline the visit, and answer basic questions.
- Communicate effectively with patients from diverse backgrounds, including those with language barriers or accessibility needs.
- Troubleshoot basic technical issues during virtual appointments to ensure a seamless experience.
- **Clinical Assistance**:

- Measure and record vital signs (e.g., temperature, height, weight, blood pressure) and enter results into patient charts.
- Support physicians and clinical staff with in-room tasks, ensuring smooth patient flow.
- Assist with basic clinical procedures as directed (e.g., preparing equipment).
- **Clinical Documentation**:

- Accurately document in real time:

- Patient histories, physical examinations, and test results.
- Diagnoses, prescriptions, and treatment plans using appropriate medical terminology and coding standards.
- Utilize company macros.
- Prepare case summaries, referral letters, and medical reports with high accuracy.
- Review documentation for clarity and completeness, correcting errors as needed.
- **Data and Record Management**:

- Maintain and update patient records in the EMR system (Accuro experience preferred).
- Ensure compliance with PHIPA and clinic documentation standards.
- Contribute to process improvements to reduce documentation errors and enhance efficiency.
- **Administrative and Office Support**:

- Assist with general office tasks, such as scheduling and inventory management, as needed.
- Support workflow logistics to ensure exceptional patient care delivery.
- Collaborate with physicians, nurses, and administrative staff to maintain operational efficiency.
- Participate in quality improvement initiatives to enhance clinic operations and patient outcomes.

**Qualifications & Skills**
- Excellent organizational and interpersonal skills.
- Strong verbal communication and professional presence.
- Ability to maintain accuracy in a fast-paced environment with multiple patient encounters per hour.
- Strong time management and prioritization skills to balance clinical, documentation, and administrative tasks efficiently.
- Capacity to manage multiple tasks simultaneously while maintaining composure, accuracy, and confidentiality.
- Computer literacy, including Microsoft Office Suite; EMR/EHR experience required (Accuro is an asset).
- Typing speed of at least 60 WPM preferred.
- Familiarity with medical terminology, documentation standards, and billing/coding.
- Ability to maintain PHIPA-compliant workspace when working virtually (a private, enclosed space, no shared or common areas, no interruptions from family members or pets).
- Commitment to ethical standards, professionalism, and maintaining patient trust in all interactions.

**Education & Experience**
- High school diploma, GED, or equivalent required.
- Currently enrolled in or completion of a post-secondary program in a pre-health career track preferred.
- Completion of coursework in **Medical Terminology** and **Human Anatomy** strongly preferred.
- Minimum of 1-2 years of in-clinic work experience preferred.
- Previous customer service experience in a healthcare setting is an asset.
- Prior experience in transcription or medical documentation is an asset.
- Phlebotomy experience is an asset.

Pay: $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Work Location: In person