Customer Success

5 days ago

Nepean, Canada Carleton Technologies Full time

To begin with the obvious: We need someone to help our customers with our products.

Our products consist of retail inventory management software, e-commerce (website) software, and point of sale (software and hardware). Our customers are retail managers and staff.

You need to:

- be able to learn and retain an overall understanding of a fairly complex system.
- excel at using desktop software - not just Windows - but to have an aptitude for learning the ins and outs of specialized software.
- be familiar with how retail stores typically operate.
- have good interpersonal skills for working with our customers.

We are looking for someone who likes:

- helping others
- solving problems
- working with people
- being an expert

Our end goal is to train you up to move from a Level 1 to Level 2 customer support representative.

To get there you must:

- be a good communicator (both with customers and developers, when required)
- be organized and able to multi-task

What our other employees say they like about our company:

- Feeling valued by the executive team
- Reliable and dependable co-workers
- Good teamwork environment
- Organized work environment
- Autonomy
- Fast-paced environment
- Constant learning opportunities
- Nice customers
- With a small company, your work makes a difference in the products and services that are delivered
- Competitive pay and flexible hours
- Flexible with working remote

Experience and Skills you will need:

- Prior experience in a software support role
- Proficient using technology
- Detail oriented
- Good communicator
- Highly organized
- Efficient multi-tasker

Skills that would be an asset:

- Previous experience in or supporting business, retail, or accounting software
- Previous experience in a similar role

Work location: Primarily remote, occasionally required to come in to the office.

**How to apply**

Please send us your resume and include a cover letter explaining your interest in this role.

**About Carleton Technologies**

**Job Types**: Full-time, Permanent

**Salary**: From $65,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Flexible schedule
- Life insurance
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
We are currently, primarily, work-from-home.

**Experience**:

- Customer Support & Client Services Managers: 3 years (preferred)

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