Customer Success Manager

4 days ago

Nepean, Canada PiShop Inc. Full time

Pi Shop Inc. is a leading innovator in single board computer and microcontroller industries, committed to providing top-notch services and solutions to our valued customers. We pride ourselves on our customer-centric approach and are looking for a dedicated Customer Success Manager to join our dynamic team.

**Position Overview**:
**Key Responsibilities**:

- Lead, mentor, and develop a team of customer service representatives to ensure high performance and excellent customer service delivery.
- Work with sales and assembly teams to insure successful project execution and customer satisfaction.
- Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction and loyalty.
- Utilize customer service technologies to streamline operations and improve customer experience.
- Monitor and analyze customer service metrics and KPIs to identify areas for improvement.
- Handle complex customer inquiries and complaints, ensuring prompt and effective resolution.
- Collaborate with other departments to address customer needs and feedback.
- Provide regular training and coaching to team members to enhance their skills and knowledge.
- Stay updated on industry trends and best practices to continually improve customer service processes.

**Qualifications**:

- Strong knowledge of current computer / OS technologies. Linux experience is a big plus.**
- Minimum of 5 years of experience in a customer service management role.
- Proven experience managing and leading a small team.
- Strong knowledge of customer service technologies and software (e.g., CRM systems, ticketing systems, etc.).
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Bachelor’s degree in Business Administration, Management, or a related field is preferred.
- Knowledge of and experience working with single board computers (like Raspberry Pi) is big plus.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- The chance to make a significant impact on our customer service operations and enable the company to grow faster and more sustainably.

**How to Apply**:
Pi Shop Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $70,000.00-$90,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Nepean, ON K2E 7J5

  • Customer Success Representative- in Person

    2 days ago

    Nepean, Canada VISTA CREDIT Full time

    This is a permanent full-time position, scheduled Monday-Friday between 8am-6pm. The position is full time in the office M-F. The office is located at Hunt Club and Prince of Wales Drive. **About Vista Services** Vista Services is more than just a financial partner - we are helping communities, the people that live within them and the local contractors...

  • Customer Success Representative- 1 Year Contract

    7 days ago

    Nepean, Canada VISTA CREDIT Full time

    **Job description** This is a contract full-time position, scheduled Monday-Friday between 8am-6pm. Vista Services offers a hybrid work model, 2 days from home and 3 days in the office. The office is located at Hunt Club and Prince of Wales Drive. There is the opportunity to be fully remote if outside of the Ottawa area. **About Vista Services** Vista...

  • Customer Success

    4 days ago

    Nepean, Canada Carleton Technologies Full time

    To begin with the obvious: We need someone to help our customers with our products. Our products consist of retail inventory management software, e-commerce (website) software, and point of sale (software and hardware). Our customers are retail managers and staff. You need to: - be able to learn and retain an overall understanding of a fairly complex...

  • Customer Success

    6 days ago

    Nepean, Canada Carleton Technologies Full time

    Our products consist of retail inventory management software, e-commerce (website) software, and point of sale (software and hardware). Our customers are retail managers and staff. You need to: - be able to learn and retain an overall understanding of a fairly complex system. - excel at using desktop software - not just Windows - but to have an aptitude...

  • Customer Success

    3 days ago

    Nepean, Canada Carleton Technologies Full time

    Our products consist of retail inventory management software, e-commerce software, and point of sale (software and hardware). Our customers are retail managers and staff. You need to: - be able to learn and retain an overall understanding of a fairly complex system. - excel at using desktop software - not just Windows - but to have an aptitude for learning...

  • Customer Service Representative

    1 week ago

    Nepean, Canada Christine Lunn - Desjardins Insurance Agent Full time

    **Insurance Account Representative - Desjardins Agent Team Member**: Location: Nepean Type: Full Time or Part time **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join a winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. Ideally, you are an energetic professional...

  • Customer Service Representative

    1 week ago

    Nepean, Canada Sonovision Full time

    **JOB TITLE**:CUSTOMER SERVICE REPRESENTATIVE **COMPANY**: SONOVISION SONOVISION is a leading international company specializing in technical documentation and engineering services. We are seeking an extraordinary and dynamic individual to join our North America team as a Customer Service Representative and WOW our customers everyday. With our focus on...

  • Customer Experience Associate

    2 days ago

    Nepean, Canada Scotiabank Full time

    Requisition ID: 210297 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...

  • Scheduling Manager

    1 week ago

    Nepean, Canada John the Plumber Ottawa Full time

    John The Plumber is hiring two additional team members. We're a growing company with room for growth. We offer residential plumbing services, and we need help meeting our needs in the back end. **Some responsibilities include**: - Taking phone calls with various responsibilities - Data input - Coordinating team members - Collecting data - Some payment...

  • Customer Service Representative

    1 week ago

    Nepean, Canada Staples Canada Full time

    : 1224504 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...