Client Communications Specialist

5 days ago

Calgary, Canada Digital Shift Full time

We are looking for a Client Communications Specialist to support and create long-term, trusting relationships with our valued clients.

As the Client Communications Specialist, your primary objective is to retain our customers and ensure the transition of clients from satisfied to thrilled advocates.

Your responsibilities include developing strong relationships with existing clients, onboarding new clients, communicating with clients about deliverables and presenting performance reports. You will also answer client queries and help them plan and identify new online opportunities. In this role, you will liaise with cross-functional internal teams (including Sales and Operations Development departments) to improve the entire customer experience.

If you are familiar with digital marketing, have a flair for client communication and understand consumer behaviour, we’d like to meet you.

**Responsibilities**:

- Serve as the lead point of contact for customer account management matters
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with clients
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives
- Forecast and track key account metrics (e.g. monthly performance results)
- Review and prepare reports on account status updates
- Assist with challenging client requests or issue escalations as needed
- Measure client engagement and satisfaction

**Requirements**:

- Proven work experience as Customer Service Specialist, Account Manager, Customer Service Representative, Account Coordinator, or relevant role
- Demonstrable ability to communicate, present and influence
- Experience with CRM software (e.g. Salesforce, Asana, or HubSpot) and customer service software (e.g. Help Scout or Zendesk)
- Familiarity with Google Sheets or MS Excel (analyzing spreadsheets and charts)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Outstanding verbal and written communication skills
- Excellent organizational and multitasking skills
- Degree or Diploma in Business Administration, Marketing or relevant field

  • Client Communications Specialist

    1 week ago

    Calgary, Canada Digital Shift Full time

    **Become the Voice Behind the Brand**: Transform Client Connections into Career-Defining Wins! At Digital Shift, we’re searching for a Client Communications Specialist who brings more than just a “people person” vibe—you’re a relationship architect, a proactive communicator, and a champion for both our clients and your own career growth. If...

  • Wireless Solutions Specialist

    3 days ago

    Calgary, Canada Baka Communications Inc., Full time

    **The Opportunity**: **Baka Communications Inc,**has been a pioneer and innovator in Canadian wireless since 1984 and is Bell’s longest-standing dealer. We are looking for a select few entrepreneurial spirited individuals who are passionate about selling to join our B2B sales team as Wireless Solutions Specialists to drive growth in the Calgary area....

  • Communications Specialist

    5 days ago

    Calgary, Canada Omega 365 Full time

    NSB Omega is searching for a Communications Specialist for our MAJOR Oil & Gas Client in Calgary, AB. **Assignment Description** - Provides leadership, consultation and coordination for the development and deployment of communications strategies for a selected GBU/LOB (Global Business Unit/Line of Business) consistent with brand strategy. - Acts as key...

  • Communications Specialist

    2 weeks ago

    Calgary, Canada TAQA Full time

    Powering a Thriving Future Are you interested in being part of a company that believes in the pursuit of excellence, conducting work in a safe and sustainable manner and being courageous and creative in everything we do? When you join TAQA North, you will be joining a company that believes in collaboration, supporting professional development and being...

  • Full Time Client Specialist

    2 weeks ago

    Calgary, Canada BowDog Full time

    **BowDog is now hiring a full-time Client Specialist** At BowDog our Client Specialists are the warm and welcoming faces that greet our clients and guests every time they visit our resort. They are responsible for the intake and check out processes for all clients. We rely on them to communicate with our clients about their pet’s stay and care needs to...

  • Full Time Client Specialist

    2 weeks ago

    Calgary, Canada BowDog Full time

    **BowDog is now hiring a full-time Client Specialist** At BowDog our Client Specialists are the warm and welcoming faces that greet our clients and guests every time they visit our resort. They are responsible for the intake and check out processes for all clients. We rely on them to communicate with our clients about their pet’s stay and care needs to...

  • Communications Specialist

    2 weeks ago

    Calgary, Canada Grace Presbyterian Church Full time

    **Our Vision**: Transforming lives through God’s grace **Our Mission**:Inspired by the Holy Spirit, we grow disciples of Jesus Christ to love our neighbours and effect social change **Position Name**:Communications Specialist **Reports to**:Support Services Director **Work Hours**: Monday - Friday Due to the nature of events, the Communications...

  • Specialist, Client Onboarding

    3 days ago

    Calgary, Canada Connor, Clark & Lunn Financial Group Full time

    **Specialist, Client Service Operations** **Connor, Clark & Lunn Private Capital Ltd.** **Calgary, AB** We are looking for a Specialist, Client Service Operations to join our firm. In this role, you will be a member of a collaborative and operations focused team requiring exceptional communication skills, proficiency with technology and high attention to...

  • Client Success Specialist

    3 days ago

    Calgary, Canada Blackline Safety Full time

    Blackline Safety is hiring a **Client Success Specialist **to join our growing team. Reporting to the Manager, Client Success Operations, the **Client Success Specialist **plays a key role in driving client goals, retention efforts of our clients, and the efficiency of our renewals and account management process. This role will directly support the functions...

  • Client Success Specialist

    2 weeks ago

    Calgary, Canada Phantom Compliance Full time

    **Client Success Specialist** **About Us** At Phantom Compliance, we're on a mission to break financial barriers for entrepreneurs, ensuring they have seamless access to financial services. Since 2009, our Calgary-based FinTech consulting firm has fostered a culture of innovation, teamwork, and continuous growth. We're looking for highly motivated...