Retail Store Manager

Judith & Charles is seeking a dynamic and inspiring **Store Manager** for our Royalmount location. In this role, you will lead, develop, and support a team of fashion-driven professionals to meet and exceed commercial targets while delivering an elevated Judith & Charles experience at every client touchpoint.

You are a strong, decisive, and collaborative leader who could be called a mentor, a coach, and a guest experience expert. You naturally embody the brand values of timeless style, professionalism, and authenticity. At your core, you are **someone who loves people** and thrives on building lasting client relationships and high-performing teams.

**Key Responsibilities**

**Sales Excellence**
- Lead by example on the sales floor, orchestrating a client journey that is personal, intuitive, and aligned with Judith & Charles' high standards.
- Deepen client relationships to meet and exceed sales targets, category goals, and key performance indicators (KPIs).
- Drive team motivation and performance to consistently surpass commercial expectations.
- Cultivate client development by coaching team members to build and maintain a strong personal client base.
- Inspire a passion for styling and product storytelling around Judith & Charles' key seasonal collections.

**Client Experience**
- Execute a consistently client-centric approach and deliver exceptional service at every interaction.
- Ensure that every touchpoint reflects Judith & Charles identity: elegant, sophisticated, and authentic.
- Be a visible leader on the sales floor, modeling elevated service and providing in-the-moment coaching.
- Optimize hospitality, environment, and in-store amenities to surprise and delight clients.
- Use client feedback to identify service opportunities and celebrate wins.

**Talent Development**
- **Hire and retain “people who like people”**. Bringing in team members who are passionate, engaged, and aligned with the Judith & Charles brand.
- Foster a climate of excellence through ongoing coaching, qualitative feedback, and recognition.
- Encourage an entrepreneurial spirit, empowering each team member to take ownership of their role and client relationships.
- Create clear and challenging individual goals aligned to business priorities and results.
- Promote diversity, inclusion, and growth within your team.

**Operational Excellence**
- Champion operational efficiency and back-of-house excellence.
- Ensure alignment with company policies and procedures to maintain integrity and consistency in daily operations.
- Monitor and optimize inventory levels, stock management, and visual presentation to support selling.
- Identify and implement process improvements that support sales, service, and team productivity.
- Partner with head office teams on rollouts, new initiatives, and reporting needs.

**Qualifications**

**Required**:

- Must live in Montreal
- Fully bilingual in **French and English** (written and spoken).
- Minimum of **4-6 years of retail management experience**, ideally in fashion.
- Luxury environment experience is a plus.
- Demonstrated success in driving sales performance and leading team-based results.
- Strong client and relationship-building skills with a keen eye for styling and wardrobe building.
- Excellent communication, interpersonal, and organizational skills.
- Comfortable working flexible hours including evenings and weekends.
- Proficiency in Microsoft Office Suite and retail POS systems.

**Why Join Judith & Charles?**

Judith & Charles is a proudly Canadian brand committed to quality craftsmanship, sophisticated style, and empowering individuals through timeless clothing. We believe that **people make the difference**, and we invest in those who bring passion, dedication, and creativity to the table every day.

If you're a leader who thrives in a fast-paced, people-focused environment and wants to grow with a brand that values excellence and individuality, **we’d love to meet you.**

Judith & Charles recherche un(e) **gérant(e) de boutique** dynamique et inspirant(e) pour notre futur emplacement du Royalmount. Dans ce rôle, vous dirigerez, développerez et soutiendrez une équipe de professionnels passionnés par la mode afin qu'ils atteignent et dépassent les objectifs commerciaux, tout en offrant une expérience Judith & Charles de haute qualité à chaque point de contact avec le client.

Vous êtes un(e) leader fort(e), décisif(ve) et collaboratif(ve), qui peut être qualifié(e) de mentor, de coach et d'expert(e) en expérience client. Vous incarnez naturellement les valeurs de la marque, à savoir un style intemporel, le professionnalisme et l'authenticité. Au fond de vous, vous êtes **quelqu'un qui aime les gens** et qui s'épanouit en construisant des relations durables avec la clientèle et des équipes performantes.

**Responsabilités clés**

**Excellence des ventes**
- Donner l'exemple sur le plancher de vente, en orchestrant un parcours client qui est à la fois personnel, intuitif et conforme aux