Customer Service Representative, Part-time

2 weeks ago

Burford, Canada County of Brant Full time

**Description**:
**How to Apply**:
**_ Minimum Qualifications:_**
- Post-secondary education or equivalent combination of education and experience.
- Minimum one - two years of customer service/office administration related experience.
- Proficiency with MS Office including Microsoft Word, Excel, Access, Outlook, Internet, financial systems and social media platforms.
- Excellent organizational, filing, keyboarding and data entry skills with attention to detail.
- Proven exceptional customer service skills, dealing with in-person, phone and electronic exchanges.
- Proven excellent communication skills both verbal and written.
- Experience with cash handling (processing cash transactions and preparing bank deposits) and Point of Sale programs.
- Ability to work in a fast paced, team environment and independently with a high degree of professionalism while, at times, working under pressure in challenging situations.
- Demonstrated tact and diplomacy skills and the ability to handle confidential matters with discretion.
- Demonstrated safe work practices.
- Acceptable Police Records Check.

**_Assets:_**
- Experience as a live-chat agent on a web-based platform.
- Experience with a multi-line phone system and transferring calls.
- Experience in a municipal setting.
- Experience with Great Plains (GP), Canoe, MESH, City View, Active or Passport.
- Experience with front line customer service.

**_Duties_**
- Serve as Live-Chat Agent for the County of Brant’s website from 10:00 a.m. until 6:00 p.m.; providing phone and in-person customer service back-up as available until 4:30 p.m., and administrative support to several departments.
- Act as a general ambassador for the County of Brant, aiding customers accessing a wide range of municipal services.
- Redirect inquires of a more complex nature to the appropriate department for technical expertise to ensure customer satisfaction and communicate all appropriate information to said departments.
- Issuing dog licenses and burial permits and the sale of blue boxes and composters, etc.
- Open sort, date-stamp and distribute mail, including registered mail, outside couriers and interoffice courier.
- Assist residents who do not have technology systems to complete online forms and payment.
- Assist with program registrations as needed.
- Administrative support to various departments as needed (mailings, data entry, filing, sorting).
- Maintain call logs for statistical purposes.
- To operate a point of sale terminal and as needed accept cash, cheque, credit and debit payments, and all other revenues received; post to the accounting system; prepares batch postings for postdated cheques and bank deposits and use the Corporate tax system daily.
- Maintain a strong knowledge of County services, service issues, department/division structures and responsibilities.
- Other duties as assigned.

**Salary**:$27.83 to $32.56 per hour **(Job Grade 2 - Under Review) **14 - 35 hours per week

**Hours of Work**: Primarily will be scheduled Monday through Friday from 10:00 a.m. to 6:00 p.m. with the occasional need for coverage at other locations or during regular office hours.

The County of Brant is committed to providing accommodations for persons with disabilities. Accessibility accommodations are available for all stages of the recruitment process. If contacted for an employment opportunity, please advise the County if you require accommodation.

  • Cashier/customer Service

    2 weeks ago

    Burford, Canada Burford Home Hardware Building Centre Full time

    Job description **Cashier/Customer Service**:Fulltime & Part-Time** **$15/hr** **HOURS**:7:30AM to 5:00PM (Monday - Friday) and 8:00AM to 4:00PM (Saturday) **JOB DESCRIPTION**: The cashier provides all point-of-sale functions, including recording and collecting for customers purchases; processing transactions (cash, credit card, debit card) using retail...

  • Client Service Representative

    2 weeks ago

    Burford, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Service Technician

    1 week ago

    Burford, Canada MCDOUGALL ENERGY INC Full time

    **COME GROW WITH US!** **McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities. At McDougall Energy, we believe every team member has a role in fulfilling...

  • Outside Sales Rep

    3 days ago

    Burford, Canada Burford Home Building Centre Full time

    **Are you ready to explore career opportunities at the Buchan Lumber Group of Companies at our Burford Home Hardware location?** **Join our team as an Outside Sales Representative (OSR) assisting our Brantford, Brant County and Norfolk Locations** **WANT TO KNOW A LITTLE MORE?** The Buchan Lumber Group is a Canadian, family-owned company with Home...

  • Fuel Attendant

    4 days ago

    Burford, Canada MCDOUGALL ENERGY INC Full time

    **ABOUT THE OPPORTUNITY**: McDougall Energy Inc. is looking for a high energy, results-focused individual to fill a part-time **Fuel Attendant **position at our **Burford Esso **located at **22 King St., Burford Ontario.** Reporting to the Site Manager, this position is responsible for: - Providing prompt, efficient and courteous customer service to all...

  • Fuel Attendant

    2 days ago

    Burford, Canada MCDOUGALL ENERGY INC Full time

    **ABOUT THE OPPORTUNITY**: McDougall Energy Inc. is looking for a high energy, results-focused individual to fill a part-time **Fuel Attendant **position at our **Burford Esso **located at **22 King St., Burford Ontario.** Reporting to the Site Manager, this position is responsible for: - Providing prompt, efficient and courteous customer service to all...

  • Shipping Route Driver

    1 week ago

    Burford, Canada John Slaman Greenhouses Ltd Full time

    Shipping Route Driver John Slaman Greenhouses Ltd. 212 Maple Ave South, Burford, ON **About John Slaman Greenhouses Ltd**: Quality is the best way to describe the fresh cut flowers grown at John Slaman Greenhouse Ltd operating as Slaman’s Quality Flowers. With over 200,000 sqft of climate-controlled greenhouses, Slaman’s provides locally grown cut...

  • Shipping Route Driver

    5 days ago

    Burford, Canada John Slaman Greenhouses Ltd Full time

    Shipping Route Driver John Slaman Greenhouses Ltd. 212 Maple Ave South, Burford, ON **About John Slaman Greenhouses Ltd**: Quality is the best way to describe the fresh cut flowers grown at John Slaman Greenhouse Ltd operating as Slaman’s Quality Flowers. With over 200,000 sqft of climate-controlled greenhouses, Slaman’s provides locally grown cut...

  • Hospitality Server

    2 weeks ago

    Burford, Canada GolfNorth Full time

    **Burford Golf Links** **Location**: Burford, ON **Department**: Hospitality **Reports To**:Hospitality Manager **Classification**:Part-Time / Seasonal **Summary**: A server is an integral part of a dynamic hospitality team. Our customer’s first and last impression of the facility will depend on how they are treated by our staff. We strive to ensure...

  • Golf Shop Attendant

    2 weeks ago

    Burford, Canada GolfNorth Full time

    **Burford Golf Links** **Location**:Burford, Ontario **Department**:Golf **Reports To**:General Manager/Golf Shop Manager **Classification**:Full-Time OR Part-Time **Summary**: Golf Shop Attendant will provide our customers with a high level of customer service, and will be responsible for processing credit card, debit card and cash transactions using a...