Receptionist/front Desk Coordinator- Full Time

2 weeks ago

Winnipeg, Canada Kenaston Common Physiotherapy Full time

**Job Summary**

We are seeking a friendly, outgoing, reliable and professional individual to join our team as the Receptionist/Front Desk Coordinator. This full time role is ideal for someone who enjoys being the first point of contact to clients and thrives in a fast-paced, multitasking environment. This role is essential in ensuring the smooth operation of our office.

As the face of our clinic, you’ll play a key role in creating a positive first impression for everyday clients. This position involves greeting patients, answering calls, managing appointments and documents as well as supporting the clinical team with day to day administrative tasks.

**What We Are Looking For?**
- No special certifications are required, but the following qualities are essential to succeed in this role_
- Strong verbal and written communication skills
- Reliable and punctual Detail-oriented and organized
- Able to follow directions and adapt to changes in routine
- Capable of pausing tasks to handle interruptions and returning to complete them efficiently

**Responsibilities**
- Greet and welcome clients and visitors in a warm and professional manner.
- Manage incoming phone calls with excellent phone etiquette, directing calls as necessary.
- Schedule and confirm appointments for patients
- Perform data entry tasks accurately to maintain patient records and office documentation.
- Assist with various duties such as faxing, scanning, processing payments and direct billing to insurance companies.
- Must be able to prioritize tasks and work under pressure while providing exceptional service
- Maintain confidentiality of patient information in compliance with privacy regulations.
- Support the rest of the staff as needed to enhance overall productivity.

**Schedule**
- Monday & Tuesday
- 7:30pm-4:00pm
- Wednesday, Thursday, Friday
- 7:00am-3:30pm
- Please note training hours will be different than the above schedule

**Experience**
- Previous experience as a receptionist or in a sales role is preferred.
- Familiarity with physiotherapy or medical office environments is a plus.
- Strong organizational skills with the ability to multitask effectively in a busy setting.
- Proficiency in using phone systems and basic office equipment.
- Excellent communication skills, both verbal and written, to interact effectively with clients and team members.

**Why Join Us? We Offer**
- A supportive, growth orientated team that values professionalism and a positive work environment
- Extensive onboarding and training with continued coaching (not just at the start)
- Group extended health benefits plan
- Team learning sessions
- Giving back to the community and local organizations
- An environment where we celebrate patient & staff success

Join us in creating a welcoming environment for our clients while contributing to the efficiency of our operations

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