Customer Service Representative

1 week ago

Rockland, Canada CSN Collision Full time

The Bemac Collision Group has an opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. The Customer Service Representative is responsible for securing revenue by verifying and posting receipts/invoices and supporting administrative duties.
- Maintains records by filing invoices, debits, and credits.
- Have customers sign authorization forms, verify contact information, and collect keys upon vehicle drop off.
- Accept payments from customers regarding customer pay and deductibles.
- Protects the organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities.
- Primary phone receiver, should be answering 90% of incoming calls.
- Post and file parts (vendor) invoices.
- Book Rentals for Customers.
- Contact customers for repair updates as needed.

**Requirements**:

- Ability to calculate, post, and manage accounting figures in a timely manner
- Proficient data entry skills along with a knack for numbers
- Experience with operating spreadsheets
- Proficiency in English/French and in MS Office (Primarily word and excel)
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills

**Bilingual French/English is mandatory for this position**

**Benefits**
- Extended Health and Dental Benefits
- RRSP match program
- Training and certification opportunities

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