Client Services Representative

4 days ago

Rockland, Canada ATG Industries Inc Full time

Job Description: Customer Service Representative

The Client Services Representative is to assist the Quality Compliance Officer, Management Representative and Quality Director in achieving established quality goals and to satisfy customer quality requirements. Tasks and duties are mostly predetermined but do change when needed.

**Responsibilities**:

- Supports the Quality Compliance Officer with the quality related tasks per departments
- Assists with Quality Objectives
- Responsible for Managing, Monitoring and reporting on Customer Quality requirements
- Provide exceptional customer service by answering inquiries and resolving issues promptly and efficiently
- Managing the Customer Quality systems and database administration
- Assist with deliveries (paperwork)
- Responsible for documentation related to non-conforming parts and returns
- Responsible for managing, monitoring and reporting on supplier requirements

**Experience**:

- 3 to 5 years of customer quality experience will be considered an asset
- 1-3 years experience with QA/QC related tasks will be considered an asset
- Knowledge of AS9100D, ISO 9001 and NADCAP Quality Management Systems
- Familiarity with Company, Customer and Supplier Quality Assurance Policies and Procedures

**Salary**: $22.00-$28.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Rockland, ON K4K 1T2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- QA/QC: 1 year (preferred)

Work Location: In person

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