Screening Agent

2 weeks ago

Montréal, Canada MINTZ GLOBAL SCREENING INC Full time

Reporting to the Manager of Operations, the Screening Agent is responsible for the daily processing of Mintz Global Screening. The agent must treat all services in accordance with company procedures and understand and respect the instructions given by their superiors. These services mainly include verifying references at all levels, driving records, diplomas, professional accreditations, and other services offered by the company.

**Responsibilities**:
To provide customer service in accordance with company standards and in adherence to the specifications of the service contracts, the Screening Agent shall:

- Execute the verification work using the available tools and remain updated on new services, procedures and applicable laws
- Acquire the necessary consent documents for the requested verification
- Understand clearly the nature and limits of the mandate given by the client
- Conduct regular monitoring according to customer needs and answer their questions on time
- Provide results to the clients according to established procedure and provide other avenues of research, if necessary
- Meet client services deadlines
- Make

outbound calls and answer incoming calls to complete verifications
- Ensure compliance with the company standards of privacy and security
- Work with team members to ensure that excellent customer service is provided
- Maintain good relationships with colleagues and supervisors
- Maintain a clean and operational working environment
- Refer to the team leader for advice, answers to their questions, and advise of any

problematic situations
- Perform other duties that may be assigned by one of their superiors

Required Qualifications:
Knowledge and Education
- Diploma or degree from a high school or college that is recognized in Canada
- Bilingualism in English and French is an asset
- Typing ability (minimum typing speed)

Experience, Skills and Abilities
- A minimum of one year of experience in customer service
- Experience in human resources or recruitment (an asset)
- Excellent computer skills, web, a conventional database, or other tool to perform audits
- Strong organizational skills, autonomy, detail-oriented
- Capacity to clearly communicate research results
- Good verbal and written communication skills
- Aptitude to work both in a team and individually
- Ability to work in a changing environment

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