Assistant Manager

**Come and join one of the world’s top footwear companies**

GEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology.

At GEOX our vision is to put our absolute best in everything we do. We are always open to changing and improving. We identify, through constant research, the most advanced technologies and the latest trends, so that we can eventually incorporate them in our unique products.

GEOX, the shoe that breathes, is always on the lookout for talented, ambitious, motivated, and dynamic individuals to become part of our team:
**WHY WORK WITH US**
- Merchandise discount program
- Career advancement
- Group benefit plan

**Job title**: Assistant Manager

**Reports to**: Store Manager

**Key Responsibilities**:

- **PEOPLE MANAGEMENT**_
- On-boarding: positively integrate new and promoted employees within the team and promote accelerated productivity
- Training: provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance
- Evaluating: conduct daily/weekly ongoing evaluation using the Performance Tools to share informal and formal feedback for continuous improved performance
- Scheduling: live management of the schedule to react to business trends and manage payroll costs
- Fun Atmosphere - foster a fun and motivating work environment by building positive relationships & maintaining open two-way communication channels with the team and Head Office
- SALES & STORE OPERATIONS_

**Sales Analysis**:

- Analyze and review all store sales reports and action to maximize sales opportunities

Inventory Management:

- Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving
- Maintain accurate store inventory including movements, processing damages, mismates, and investigating negative on hands
- Loss Prevention & Security: follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
- Maintain Health & Safety Standards:

- Follow all health & safety standards to maintain a safe work environment for all staff and customers, including submitting incident reports as required
- Ensure all store staff follow ladder safety policy
- Store Set-up & Organization:_
- Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard
- Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration
- Communication:_
- Maintain all staff communication boards with current and up-to-date information
- Participate in management and store meetings to align the team on sales and operational objectives and achieve budgets
- Measures of Performance: Store Sales Results, Store Inventory Results, Health & Safety Audit Results, Incident Reports, Discrepancy Reports, Store Visit Report
- **CUSTOMER EXPERIENCE**_

Service Model Ambassador
- Lead by example
- Ensure every team member delivers the GEOX Service Model in every customer interaction in a friendly, helpful and sincere way that results in an exceptional shopping experience
- Resolve customer service discrepancies in a positive and professional manner for a win/win outcome
- Visual Merchandising Ambassador_
- Ensure all corporate visual directives are read, understood and applied by all staff
- Uphold brand presentation by maintaining visual standards at all times
- Ensure store visual standards are adapted to react to the business results while preserving brand integrity
- Uphold physical store maintenance standards in order to create a functional, safe, clean and brand propelling store environment
- Brand Ambassador_
- Passionate and knowledgeable of all GEOX technologies, products and patents
- Knowledgeable in communicating all aspects of product including store collections, best sellers and seasonal product trends
- Facilitate all staff learning to confidently and passionately interact with every customer

**Position Requirements**:
Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)

**Education**:
University/College Degree or commensurate retail experience

**Required Skills**:

- Communication skills - ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business
- Solid people management & interpersonal skills - proven ability to coach staff to increase sales performance & further retail career development
- Strong quantitative analytical skills: can extract and interpret information to justify business decisions
- Strong computer and system skills - proficiency in Microsoft Excel and POS system
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