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Junior IT Service Technician

3 weeks ago

Burnaby, Canada Smartt Inc. Full time

**Junior IT Service Technician (Tier I)**

**About the Role**

The ideal Junior IT Service Technician can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They have technical chops that they want to deepen, are a people person who wants to WOW clients every time they provide support, and are comfortable speaking about end-user technology challenges. They believe deeply in accountability and doing what they say and want to grow.

**What’s in it for you?**
- $60,000-$80,000 Salary (adjusted with commensurate experience)
- 15 paid holidays per year (and plenty of flexibility and support)
- BC Statutory holidays
- Flexible schedule and work location
- Extended health and dental benefits
- Free Internet connection at home
- Sponsored & paid education plan so you learn and grow
- Sponsored & paid technology fund so you can get great gear
- Weekly team lunches, team events, and outings

**What will you be doing?**
- Provide service & helpdesk for various Managed Service Clients
- Manage, secure, troubeshoot, and provision/deprovision accounts, systems, network equipment and services from client premise, to edge to core to cloud
- Centralize, automate, optimize, and scale services wherever possible and necessary and develop SOP's, MOP's, JobAids & Documentation
- Contribute to client budget in support of Account Manager (FlexHours) including coordinating with internal Smartt team
- Contribute and maintain an effective Project Backlog of recommendations that add value to the client, and upsell valuable services
- Know and recommend Smartt services, collaborate with internal/external stakeholders, and contribute to IT Strategy
- Follow established best practices, procedures, etc. at the recommendation of senior Client Leads
- Recommend technical improvements to senior team members
- Monitor and respond to emergency support request within our SLA guidelines
- Create and contribute to monthly reports and projects
- Be accountable for logging & fulfilling billable hours on a daily, weekly, monthly, and yearly basis while adhering to vendor and internal Smartt best practices.
- Complete responsibilities according to our Principles and SLA's

**What qualifications are we looking for?**
- Bachelor’s degree in Technology, or post-secondary technical education
- 1+ Years experience
- Internet standards and protocols: IP Stack / IP routing & switching / VPN Config / DNS / Mail
- In-depth knowledge of firewall and VPN setup and configuration
- VMware Virtual Servers configuration, maintenance, migration
- Windows Server 2003-2019 configuration, maintenance, migration
- Azure and AWS cloud configurations, best practices and production deployments
- Unix/Linux Servers configuration, maintenance, migration
- Excellent written and verbal English communication skills with a minimum language proficiency of C1 (CEFR) / 7.0 (IELTS) or equivalent
- Well-developed interpersonal skills
- Excellent problem solving and conflict resolution skills
- Valid BC driver's license (preferred)

**Schedule**:

- 8 hour shift
- Monday to Friday (08:00 - 17:00)
- On call
- Weekend availability
- Hybrid work arrangement

**Ability to commute/relocate**:

- Burnaby, BC V5C 6N3: reliably commute or plan to relocate before starting work (required)

**What we give bonus marks for?**
- Previous experience with an MSP, TSP or ITSM
- Programming Proficiency (C, Java, PHP, Node.js, etc.)
- Database Administration (Oracle, MySQL, MSSQL)
- Azure and AWS cloud configurations, migration, best practices and hybrid deployments
- LLM or Copilot lab or production knowledge
- Proven experience implementing ITIL across organization
- Proven IT Service Management experience for environments with 50+ employees

**About Us**

Smartt is a total service provider and the single point of accountability for all things Digital. We combine Thinking, Talent, and Technology to help client break barriers and orbit higher.

We combine expertise in branding, web development, digital marketing, and IT Services to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success-oriented professionals that create digital solutions that scale.