Linc Intake/program Coordinator

1 week ago

Calgary, Canada The Immigrant Education Society (TIES) Full time

**Purpose**

The LINC Intake Coordinator plays a key role in supporting the effective delivery of the Language Instruction for Newcomers to Canada (LINC) program. Reporting to the LINC Senior Manager or LINC Program Manager, the LINC Intake Coordinator is responsible for coordinating course registration, managing client referrals and waitlists, processing student intakes, responding to client inquiries and facilitating the enrollment of eligible clients into appropriate language classes. This role ensures a smooth and efficient intake process while providing excellent service to newcomers accessing language support.

**Key Responsibilities**
- Do all aspects of the administrative tasks including placing and orienting students into appropriate LINC classes based on their Canadian Language Benchmarks; maintains student records; address student concerns and direct them to appropriate resources; schedule guest speakers; conduct course evaluations; manage device lending library for online students and coordinate with program volunteers and collect relating data related to volunteer program support
- Assist permanent residents with referral to language and settlement services inhouse as well as with external partners
- Maintain a clean, organized and presentable reception area to create a professional and welcoming atmosphere
- Photocopy, prepare required LINC forms, and post/distribute notices and memos to LINC staff and students
- Maintain basic security by locking all classrooms and computer labs, monitoring the flow of people through reception and parking lot, registering visitors, and watching out for any suspicious activities at reception
- Contribute to the LINC team effort by accomplishing related results as needed
- Perform other job-related duties as requested by the supervisor

**Competencies (define the abilities, skills, motivations, knowledge, and traits to perform the job)**

Knowledge

Knowledge of:

- Office administration and coordination
- Canadian Language Benchmarks and Portfolio-Based Language Assessment (PBLA )
- Microsoft Office Suite/Office Tools and Equipment

**Skills**:

- Communication skills
- Organizational skills
- Time management
- Problem-solving
- Critical thinking skills
- Multitasking
- Prioritization
- Interpersonal skills
- Teamwork
- Adaptability
- Initiative
- Dependability

Traits

Ability to:

- Participate in a highly team-based environment
- Exercise good judgement
- Demonstrate great capacity and flexibility to work with a diverse population
- Be creative and innovative
- Maintain a high level of confidentiality and integrity
- Demonstrate strong work ethics and commitment to the success of the organization

**Education and Experience**

**Job Types**: Full-time, Fixed term contract
Contract length: 7 months

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Evening shift
- Weekends as needed

**Experience**:

- Programs and Services: 1 year (required)

Work Location: In person

Application deadline: 2025-07-07
Expected start date: 2025-07-14

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