System Analyst

**JOB TITLE**: System Analyst
**POSITION STATUS**: Permanent
**DEPARTMENT**: Information Services
**LOCATION**: Montreal
WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 40 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
**CONTACTS**:
**Reports to**: Supervisor System Analyst
**Indirect**: All branches
**External**: Air Canada, External partners, consultants, system suppliers

**RESPONSIBILITIES**:

- Support all functional aspects of the internal and external systems, including the relationships to internal and external interfaces
- 2nd level support and use of trouble reports for follow-up (bugs/questions and support)
- Responsible for customer support and ensuring service levels meet business and customer requirements
- Responsible for Functional, Integrated and Regression Testing of new functionality and program fixes for internal systems and external systems
- Understand the requirements of the client and study the various ways in which the requirements can be met
- Thoroughly analyze the pros and cons of every solution before deciding on a best feasible solution
- Develop and Maintain system procedures and documentation
- Develop test plans and scripts for testing
- Gather information on issues/user requirements and assist programmers in analysis of system issues and provide input for solution recommendation
- Create and maintain help and error message logs for internal and external systems
- Maintain and process check-list tasks (operational)
- Provide test results, documentation and training of new functionality to Training Department and/or other Departments
- Undertake special projects, as required
- Use tools and utilities to complete daily activities
- Coordinate/liaise with IS technical staff
- Coordinate/liaise with external partners, mainly Air Canada, for internal and external systems
- Perform other tasks as assigned by immediate superior

**KNOWLEDGE AND SKILLS REQUIRED**:

- College diploma in computer with emphasis in computer science with at least 2 years experience in the Wholesale Travel industry
- In-depth knowledge of activities performed by all other departments, especially E-commerce web site, reservations, ticketing, inventory control, operations, their policies and procedures
- Demonstrate initiative, flexibility, judgement and people management skills
- Solid knowledge of the tour operator industry and relationships between ACV and Air Canada
- Knowledge of travel reservations systems and the role of Information Technology within the corporation
- Knowledge of JIRA and Confluence as tracking and documentation tools

WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential

Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.