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Manager, Strategic Accounts
2 weeks ago
**About Messer**
Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and distribution network. Health and safety, sustainability practices and environmental protection are core Messer values that are embedded in our daily operations.
**Why Messer?**
- Certified as Great Place to Work®
- Paid time off: Excellent paid vacation available in first year including personal days.
- Pay and benefits: Competitive pay rate with comprehensive benefits and competitive pension plan.
- Bonus and pay increases: Incentive program based on company performance and annual merit increase program.
- Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
- Referral program: Employees can refer talent and earn
- Employee perks and discounts: Access to exclusive discounts on a number of products and services across Canada.
**Purpose of the Position**:
Key account managers work with a company's biggest (i.e., most important) customers to build long-term, strategic partnerships. The role requires a range of skills from closing sales and nurturing relationships to strategic planning and cross-functional leadership.
**Principal Responsibilities**:
**Key Account Manager Responsibilities**:
- Developing and sustaining solid relationships with key clients that bring in the most income for the company.
- Addressing and resolving key clients’ complaints.
- Acting as the main point of contact between key clients and internal teams.
- Supervising the account teams assigned to each key client.
- Communicating and collaborating with marketing, sales, and logistics departments to ensure that key clients’ needs are met.
- Compiling reports on account progress, goals, and forecasts for sales teams and stakeholders.
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
**Key Account Manager Requirements**:
- Proven experience in key account management.
- The ability to build rapport with key clients.
- The ability to handle multiple client accounts.
- Strong negotiation and leadership skills.
- Exceptional customer service skills.
- Excellent communication skills.
**Qualifications**:
**Education**
- Bachelor's degree in business administration, finance, sales, or related field. MBA preferred but not required.
**Experience**
- 7-10 years progressive experience managing key customer accounts, minimum of 5 years experience in industrial markets with sales experience.
At Messer, our vision for Diversity & Inclusion is to create an environment where all of us accept, respect and value the differences of multiple identities and truly welcomes the diverse ideas and perspectives of individuals. In doing so, we shape an open and creative company culture, providing every individual an equal opportunity to thrive.
Together we value innovation, efficiency and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.
Please feel free to check us out and see what we do
