Bilingual Consumer Resource Specialist

2 weeks ago


Ottawa, Canada RECKITT Full time

Bilingual Consumer Resource Specialist

**Reporting To**: Manager, Nutrition Consumer Resource Centre for Canada

**Employment Type**: Contract

**Location**: work at home remote - full time which includes 20 vacation days

The Role:
Our Call Center is open Monday through Friday between 9:00am - 5:00pm with occasional overtime required. You’ll have standard hours to help manage that work/life balance - no shift work here

What you’ll do:

- identify, analyze and take appropriate action to respond and resolve consumer questions to ensure top-notch consumer experiences.
- Probe consumers to identify opportunities to market other Reckitt Health products and to understand consumer behaviors.
- Track detailed consumer information in our data systems to leverage CRC knowledge across organization.
- Respect Reckitt Health’s policies, procedures and brand strategies.

How Do You Know If You’re A Fit?
- You’re Bilingual (English/French) and have strong communication skills, both oral and written, in both official languages.
- You have 3-4 years of call center or customer service experience.
- You have undeniable drive, enthusiasm, and energy.
- You’re always putting people and consumers first and have a passion for providing the best customer service.
- You’re adaptable. You thrive in fast-paced and ever-changing environments.
- You’re tech savvy. We use several programs and we’re always looking at the next innovative technology that will help us better serve our consumers.
- Post-Secondary Education is must. Bonus points for a degree in nursing, dietetics or nutrition.

**Job Type**: Fixed term contract

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)



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