Administration and Service Agent

1 week ago

Markham, Canada AGA Assurances Collectives Full time

Brand new office
- Hybrid work
- Salary Structure between $56 478 and $70 598

Under the responsibility of the Assistant Director, Administration and Service, the Administration and Service Agent will be the primary contact for plan sponsors and members supporting the day-to-day administration of group benefits programs.
Please note that we have clients and groups that require a later shift, with our office hours extending to 7:00 PM, Monday through Wednesday. Dependent upon which groups you are placed with, there may be a requirement to adjust your hours to accommodate these later shifts. Any changes will be communicated in advance and will follow a set schedule.

**The incumbent is expected to**:

- Problem resolution - identify, troubleshoot, and address plan sponsor and member issues or complaints effectively and escalate when necessary.
- Gather member data and process monthly billing statements;
- Perform plan audits. Prepare, collect and organize data for review;
- Process member payments.
- Support members in the use of our online member portal and insurer platforms.
- Serve as primary contact for plan sponsors and members.
- Key member updates, enrolment information, plan member changes, ensuring accurate/up to date information.
- Respond to written and telephone requests from members and/or clients within service standards.
- Participate in other projects requiring assistance, as needed.
- Participate in team meetings and share insights and contribute to team goals.
- Perform any other related tasks as requested by Supervisor.
- College diploma or equivalent experience;
- Minimum 3 years of experience in group insurance ;
- System integration experience;
- CEBS certification, an asset;
- Bilingualism in both official languages, an asset;
- Knowledge of Group health insurance plans for a Multi employer or Flex environment, an asset;
- Strong mathematical, analytical and problem-solving skills;
- Superior attention to detail;
- Excellent oral, written, interpersonal, and communication skills;
- Ability to multi-task effectively and work closely with others in a team environment and independently, must be a self-starter;
- Ability to meet deadlines and work effectively under pressure of time limits.

  • Bilingual Service Tracking Agent

    2 weeks ago

    Markham, Canada FutureTel Service Centre Full time

    **Bilingual Service Tracking Agent (English/French)** Location: Markham ON Pay: $19.00 - $22.00 **We are looking for Bilingual Service Tracking Agents to join our growing team. Service tracking agents play a crucial role in enhancing customer service and operational efficiency and they are responsible for managing and tracking customer issues throughout...

  • Bilingual Service Tracking Agent

    10 hours ago

    Markham, Ontario, Canada E-Link Electronics Service Centre Full time

    We are looking for Bilingual Service Tracking Agents (English / French) to join our growing team. Service tracking agents play a crucial role in enhancing customer service and operational efficiency and they are responsible for managing and tracking customer issues throughout the resolution process.Job Responsibilities:Handle various customer issues and...

  • Customer Service Agent

    6 hours ago

    Markham, Ontario, Canada Green Oil Inc. Full time

    Customer Service Agent Job SummaryGreen Oil Inc. (GOI) is currently seeking a motivated and enthusiastic Customer Service Agent to join our growing team.If you have strong communication skills, enjoy working with people, and are passionate about providing excellent customer service, this is a great opportunity to build a rewarding career with an...

  • Administrative Agent, Child Care Registrations

    7 days ago

    Markham, Canada Ymcagta Full time

    A community-focused non-profit organization in Markham seeks an Administrative Agent to enhance operations for child care and family development. This role, requiring post-secondary education and strong communication skills, involves managing registrations, inquiries, and data entry. The ideal candidate enjoys a hybrid work model and contributes positively...

  • Administrative Agent, Child Care Registrations

    5 days ago

    Markham, Canada Ymcagta Full time

    A community-focused non-profit organization in Markham seeks an Administrative Agent to enhance operations for child care and family development. This role, requiring post-secondary education and strong communication skills, involves managing registrations, inquiries, and data entry. The ideal candidate enjoys a hybrid work model and contributes positively...

  • CFD Administrative Agent

    7 days ago

    Markham, Canada Ymcagta Full time

    Location: 103-60 Centurian Drive, Markham Ontario Work Hours: 8 hour work day with 1/2 hour lunch, hybrid model staff work in the office 2 days/week, at home 3 days/per week Employment Type: Full Time Salaried Contract-1 year (March 1, 2026 - March 1, 2027) Number of Vacancies: 2 Anticipated Start Date: March 1, 2026 Deadline to Apply: January 30, 2026 by 5...

  • CFD Administrative Agent

    19 hours ago

    Markham, Canada YMCA Greater Toronto Full time

    Salary Rate: $44,162 (100% time portion) – Check out the YMCA’s ! Location: 103-60 Centurian Drive, Markham Ontario Work Hours: 8 hour work day with 1/2 hour lunch, hybrid model staff work in the office 2 days/week, at home 3 days/per week Employment Type: Full Time Salaried Contract-1 year (March 1, 2026 - March 1, 2027) Number of Vacancies: 2...

  • CFD Administrative Agent

    5 days ago

    Markham, Canada Ymcagta Full time

    Location: 103-60 Centurian Drive, Markham Ontario Work Hours: 8 hour work day with 1/2 hour lunch, hybrid model staff work in the office 2 days/week, at home 3 days/per week Employment Type: Full Time Salaried Contract-1 year (March 1, 2026 - March 1, 2027) Number of Vacancies: 2 Anticipated Start Date: March 1, 2026 Deadline to Apply: January 30, 2026...

  • CFD Administrative Agent

    3 days ago

    Markham, Canada YMCA of Greater Toronto Full time

    Salary Rate: $44,162 (100% time portion) – Check out the YMCA’s total compensation package! Location: 103-60 Centurian Drive, Markham Ontario Work Hours: 8 hour work day with ½ hour lunch, hybrid model staff work in the office 2 days/week, at home 3 days/per week Employment Type: Full Time Salaried Contract-1 year (March 1, 2026 - March 1, 2027) Number...

  • Administration/receptionist

    1 week ago

    Markham, Canada Cheryl Moulton Insurance Agency Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Paid time off We are looking for a professional and friendly Receptionist/Customer service Representative to join and support our team at Moulton Insurance Agency. This role is full-time in office from 9-5 Monday to Friday with advancement opportunities. What you'll be responsible...