Bilingual Service Tracking Agent

2 days ago

Markham, Ontario, Canada E-Link Electronics Service Centre Full time

We are looking for Bilingual Service Tracking Agents (English / French) to join our growing team. Service tracking agents play a crucial role in enhancing customer service and operational efficiency and they are responsible for managing and tracking customer issues throughout the resolution process.

Job Responsibilities:

  • Handle various customer issues and monitor their progress from the initial report to the final resolution
  • Assist customers with inquiries, complaints, product/service information, and issue resolution.
  • Harness time management skills to effectively and efficiently resolve multiple client issues
  • Keep clients informed of progression with issues and provide follow up as necessary
  • Collaborate with other departments or offices as necessary to expedite resolutions
  • Promote and maintain a high quality, professional, service-oriented company image among clients
  • Escalate complex issues to the appropriate department when necessary.
  • Maintain customer records and document interactions in the tracking system.
  • Meet or exceed performance targets (e.g., call handling time, customer satisfaction scores).

Requirements:

  • High school diploma or equivalent (Bachelor's degree a plus).
  • Previous customer service or call center experience preferred.
  • Excellent verbal and written communication skills.
  • Ability to be patient and friendly with all types of customers.
  • Strong problem-solving abilities and patience in handling difficult customers.
  • Proficiency in Excel is a must.
  • Ability to multitask and work in a fast-paced environment.
  • Flexibility to work shifts, including evenings, weekends, or holidays (if applicable).
  • Bilingual in English and French is a MUST.

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Benefits:

  • Extended health care
  • On-site parking

Application question(s):

  • Can you work from 11am to 7:30pm Monday to Friday?

Experience:

  • Call Centre Customer service: 2 years (required)

Language:

  • French (required)

Location:

  • Markham, ON (preferred)

Work Location: In person

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