Application Delivery
2 days ago
The Application Delivery & Support Specialist is responsible for installation, maintenance, and repair of PC hardware and software. Coordinate hardware warranty repairs with the vendor as required. Interface with developers and vendors to resolve complex software problems. Provide support during employee relocation's and other projects as required. Ensures employees PC issues and requests are resolved as quickly as possible to minimize the downtime impact to Ryder's business. Provide initial analysis to any software issues the business experiences.
**Salary**: 60,000-70,000
**Responsibilities**:
Provide production support as needed to business users
Provide training to business end users
Create and maintain all necessary remedy tickets
Maintain clear and accurate clarity information related to tickets
Work with development teams to understand and ensure requirements are met
Creates test cases (realistic business situations) and performs functional testing to ensure business requirements are met
Maintains and reports on issues identified during testing assignments
Perform other duties as assigned
**Requirements**:
One to Two (1-2) years or more Scale WMS experience
One (1) year or more of Node JS and JavaScript programming experience
Strong verbal communication and listening skills
Ability to:
Perform end user system support. Communication with end users for majority of work time
Understand role and pro actively guide own daily work within that role
Work with operation group to understand their requirements, issues or opportunities and assist in ways to change the system to address them
Performs work independently with mínimal supervision
Customer service skills
Problem solving skills
Initial triage and analysis of issues identified by end users
Demonstrates analytical skills
PC and troubleshooting knowledge and skills (Expert level)
Warehousing activities (intermediate level)
SQL server skills (intermediate level)
\#LI-JG
**Job Category**: Application Development, Delivery & Support
\#wd
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Vaughan, Canada Ryder System Full timeThe Application Delivery & Support Specialist is responsible for installation, maintenance, and repair of PC hardware and software. Coordinate hardware warranty repairs with the vendor as required. Interface with developers and vendors to resolve complex software problems. Provide support during employee relocation's and other projects as required. Ensures...
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