Manager of Business Applications, Service Delivery
1 week ago
Manager, Global Business Systems (Service Delivery) Location: Vaughan, ON Work Model: Hybrid. (3 days a week onsite) Employment Type: Full-Time We’re looking for a Manager, Global Business Systems (Service Delivery) to lead a high-impact team of IT Project Leads and Business Analysts supporting enterprise business applications. This is a leadership role for someone who enjoys balancing strategy, delivery, and people leadership while working closely with business partners across the organization. You’ll be responsible for ensuring projects and services are delivered efficiently, reliably, and with measurable business value. You’ll also play a key role in evolving project governance, improving service performance, and driving continuous improvement across business systems. What You’ll Be Doing Lead & Develop the Team Lead, coach, and support a team of Global IT PMO Project Leads and Business Analysts Set clear priorities, expectations, and performance goals Foster a collaborative, results-driven team culture Oversee day-to-day service delivery for business applications Improve SLAs, support processes, and overall customer experience Ensure tickets and incidents are prioritized and resolved efficiently Use performance metrics and reporting to continuously improve service quality Oversee a portfolio of projects and programs from initiation through delivery Ensure projects are delivered on time, on budget, and to agreed quality standards Apply consistent project governance and best practices Provide clear, regular reporting on project progress, risks, and financials Partner With the Business Work closely with business leaders and stakeholders to understand needs and priorities Support the successful adoption of new systems and enhancements Translate business requirements into clear project and system objectives Proactively identify and resolve system, process, and delivery challenges Improve Governance & Ways of Working Help shape and continuously improve PMO governance and delivery frameworks Align processes with industry best practices and organizational goals Use data and insights to support decision-making and performance improvement What You Bring Experience leading IT project teams and business systems initiatives Strong background in project management, PMO governance, and service delivery Hands-on experience with ServiceNow , including ticket management, reporting, and service performance tracking Ability to leverage ServiceNow data to improve SLAs, workflows, and operational efficiency Proven ability to manage multiple priorities in a fast-paced environment Strong communication and stakeholder management skills Analytical, solutions-focused mindset with a passion for continuous improvement Why Join Lead a global team delivering meaningful, enterprise-level solutions Influence how business systems and services are delivered across the organization Partner closely with senior leaders and make a visible impact Join a collaborative, forward-thinking IT environment focused on improvement and results International travel may be required Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology and Management #J-18808-Ljbffr
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Vaughan, Canada Newport Williams Full timeManager, Global Business Systems (Service Delivery) Location: Vaughan, ON Work Model: Hybrid. (3 days a week onsite) Employment Type: Full-Time We’re looking for a Manager, Global Business Systems (Service Delivery) to lead a high-impact team of IT Project Leads and Business Analysts supporting enterprise business applications. This is a leadership role...
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Vaughan, Canada Newport Williams Full timeA global business solutions provider is seeking a Manager, Global Business Systems (Service Delivery) to lead IT Project Leads and Business Analysts. This mid-senior level role focuses on ensuring efficient delivery of services, improving project governance, and fostering a collaborative team culture. Successful candidates should have a strong background in...
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Vaughan, Canada Newport Williams Full timeA global business solutions provider is seeking a Manager, Global Business Systems (Service Delivery) to lead IT Project Leads and Business Analysts. This mid-senior level role focuses on ensuring efficient delivery of services, improving project governance, and fostering a collaborative team culture. Successful candidates should have a strong background in...
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Application Delivery
4 days ago
Vaughan, Canada Ryder System Full timeThe Application Delivery & Support Specialist is responsible for installation, maintenance, and repair of PC hardware and software. Coordinate hardware warranty repairs with the vendor as required. Interface with developers and vendors to resolve complex software problems. Provide support during employee relocation's and other projects as required. Ensures...
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Application Delivery
3 days ago
Vaughan, Canada Ryder System Full timeThe Application Delivery & Support Specialist is responsible for installation, maintenance, and repair of PC hardware and software. Coordinate hardware warranty repairs with the vendor as required. Interface with developers and vendors to resolve complex software problems. Provide support during employee relocation's and other projects as required. Ensures...
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Business Systems Manager, ERP
1 week ago
Vaughan, Canada Mircom Group Of Companies Full timeSummary:As the Business Systems Manager, ERP, you will be Mircom’s subject matter expert and process authority for all ERP-enabled business functions. In this pivotal role, you will ensure that business operations across all departments are fully aligned with, and optimized for our Microsoft Dynamics 365 platform. Leading a team of business systems...
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Delivery Specialist
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Vaughan, Canada AWIN Group of Dealerships Full timeHow would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...
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Business Systems Manager& ERP
1 week ago
Vaughan, Canada Mircom Group of Companies Full timeBusiness Systems Manager, ERP Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse...
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Business Analyst
2 weeks ago
Vaughan, Canada City of Vaughan Full timeBusiness Analyst - Planning & Growth Management Under the leadership and direction of the Director, the Business Analyst plays a pivotal role in advancing strategic and transformative initiatives that align with the Development and Parks Planning Department’s objectives. The role involves analyzing and working with department and other City staff on...
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Business Systems Manager, ERP
1 week ago
Vaughan, Ontario, Canada Mircom Group of Companies Full timeFounded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation &...
