Rtw Spec, Workers Comp Claims

**Marketing Statement**:
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

**Responsibilities**:
PRIMARY PURPOSE
- Provides specialist support in the development and implementation of safe and sustainable stay at work and timely return to work plans for employees with work related injuries or illnesses related to workers compensation claims.
- Works directly with employees, supervisors and other stakeholders to create plans and resolve complex cases.

KEY ACCOUNTABILITIES
- Provides specialized support for all aspects of return-to-work case files, (including facilitating a safe, timely, and sustainable return to work, workplace modifications, and accommodations for ill, injured, or differently abled employees. Develops and implements safe, timely and sustainable stay at work and return to work (RTW) programs, projects, initiatives, and activities for employees with occupational injuries and illnesses; develops creative and unique RTW plans based on the specific requirements of the employee, their role, and their departmental needs.
- Liaises with employees, supervisors, unions, WorkSafeBC and the Occupational Health group to develop creative and individualized return to work plans based on the limitations and restrictions of the employee to ensure RTW plans are aligned and compatible with employee’s abilities. Coordinates, communicates, and documents the stay at work and return to work plans and schedules.
- Conducts detailed phone functional interviews regarding activities of daily living (ADL) while providing tips to reduce barriers. Works directly with employees, supervisors and other stakeholders to support safe return to work plans. Identifies and resolves logístical issues for stay at work and return to work schedules to ensure successful implementation and provides related status updates to stakeholders, responding to inquiries from case managers.
- Liaises with Supervisors and Managers to inquire about available rehabilitative and return to work opportunities. Coordinates follow up actions required to ensure a successful RTW plan and consults with others within the department as required. Leads or participates in making job offers.
- Arranges appropriate medical, vocational, and work capacity assessments sponsored by WorkSafeBC to facilitate an expediated return to work plan, including site visits for claims adjudicators or consultants on behalf WorkSafeBC.
- Maintains a solid level of knowledge of applicable legislative and regulatory requirements, return to work timelines, work accommodations and tools to support employees. Applies best practices and the principles and practices of return to work.
- Leads or participates in project Steering Committees. Provides coordination and support to groups and other committees. Supports the development of projects, plans, assessments and reports.
- Tracks, records, and maintains statistical information regarding stay at work and return to work programs. Produces monthly information as required for departmental reporting.
- Conducts research and analyzes various assignments/projects as directed for best practices and industry standards for continual improvement of return-to-work programs and processes.
- Acts as a point of contact between Workers Compensation case managers and CMBC employees and supervisors throughout ongoing RTW plans. Collaborates with other TransLink employees in the development of common policies, processes and to establish best practices.

**Qualifications**:
EDUCATION AND EXPERIENCE:
The requirement for this job is acquired through a post-secondary diploma in kinesiology, Disability Management or a related discipline plus three (3) years disability management/workers compensation claims experience in a unionized environment. Designation in one of the following is an asset:

- Certified Return to Work Coordinator (CRTWC), Certified Disability Management Professional (CDMP), Certified Vocational Rehabilitation Professional (CVRP) or Return to Work Disability Manager (RTWDM).

OTHER REQUIREMENTS:

- Solid knowledge of the concepts, principles, practices, and techniques pertaining to disability ma