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National Service Administrator

10 hours ago

Mississauga, Canada Northern Dock Systems Inc. Full time

**Who are we?**

We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries. NDS has been a trusted source for various companies across Canada since 2002. Our certifications, accreditations and memberships have helped us provide exceptional service.

We are looking for a full-time permanent National Service Administrator to join our Mississauga team.

**Responsibilities and Duties**
- Assist national team with various service functions
- Customer preventive maintenance program management including dispatching, scheduling and organizing documentation
- Preparing quotes for new equipment and PM’s
- Assist with project coordination including arranging freight, scheduling with customers and subcontractors
- Assist with customer analytics and data collection
- Constant communication with customers, subcontractors and suppliers
- Actively update contact details and company information when needed
- Maintaining database (Dynamics CRM)
- Follow up on existing service and preventative service estimates
- Participate in department meetings
- Daily customer portal updates
- Vendor management - relationship management with subcontractors. Work closely with vendors for training, accountability and KPIs
- Daily KPI and work order management

**Qualifications and Skills**
- With excellent verbal and written communication skills
- Has an energetic and friendly demeanor
- Self-motivated and self-directed
- Highly organized and able to multitask, prioritize and manage time efficiently
- Ability to work independently but as a part of a team
- Not afraid to ask questions to learn
- Eager to share ideas and look for opportunities to improve policies & procedures that will help company growth
- Flexible to departments changing requirements and needs
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

Hours: 7:30-4:30 Monday-Friday

**Why should you grow with us?**
- Competitive Salary
- Company matched RRSP Plan
- Comprehensive Benefits Plan (Medical/Dental/Life)
- Employee Assistance Program
- Dynamic work environment and culture
- Corporate perks and discounts year round

**Job Types**: Full-time, Permanent

Pay: From $52,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (required)

Work Location: In person