Warranty Manager

7 days ago

SaintNicolas, Canada Prevost Canada Full time

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

**Prevost, a division of Volvo Group Canada Inc.,**is currently seeking a **Warranty Manager**. The location of the position is flexible in North America.**

**What you will do**:
**Responsibilities**
- Manages all warranty claim processing activities for all product lines.
- Reviews and approves warranty claims in accordance with policies.
- Negotiates settlement agreements with clients to meet mutual needs.
- Manages supplier warranty recovery activities in accordance with negotiated agreements.
- Structures and coordinates the management of the warranty claim module in the company's operating system, the warranty database, and the online warranty software.
- Responsible for the process of receiving and storing warranty returns, as well as return shipments to suppliers.
- Manages activities related to the registration of product warranties and changes of ownership.
- Writes and prepares warranty policies based on the company's business plan, competition products and the direction of the Volvo Group.
- Prepares and distributes statistical reports of warranty and recovery expenses to suppliers.
- Analyzes and performs warranty cost simulations for new customer warranty requests, including contracts.
- He manages budgets for current and future warranties.
- Manages warranty website documentation.
- Secure the standardization of operational processes, management practices as well as the possibilities of synergy with the Volvo group.

**What's in it for you?**
- **
Permanent position;**:

- ** Competitive salary;**:

- ** Minimum of 5 weeks of vacation**(CA);**:

- **Comprehensive group insurance paid 100% by the company**(CA);**:

- ** Retirement plan with employer contribution of up to 7%**(CA);**:

- ** Telemedicine program;**:

- ** Hybrid working mode;**:

- ** Unique / unusual work environment;**:

- ** Annual performance bonuses.**

**Who are you?**
- College diploma in a field of study related to administration, customer service, mechanics or training deemed equivalent.
- 5 years of experience in warranty management or customer service.
- Good technical knowledge of the automotive / heavy duty sector or other.
- Bilingual English and French
- Ability to negotiate with customers and suppliers
- Must be able to communicate adequately in any situation
- Customer focus

**Ready for the next step?**

**Prevost: The absolute experience**

**Who we are and what we believe in**

**Prevost** is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. **Prevost** is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The **Prevost** tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.

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