SERVICE MANAGER – heavy-duty truck repair and maintenance

6 days ago

Saint John, Canada Personnel Search Ltd. Full time

Overview

Our client, a leader in the heavy-duty truck sales and service industry, is seeking a highly motivated and experienced Service Manager to lead and manage the service department at their Saint John, NB location. The Service Manager is responsible for overseeing the day-to-day operations of the service department, ensuring high-quality repairs and maintenance, efficient shop workflow, and excellent customer service. This position requires strong leadership, technical knowledge of heavy-duty trucks, and a focus on profitability, safety, and customer satisfaction.

Responsibilities

- Oversee day-to-day operations of the service department, including scheduling, workflow management, and technician productivity.

- Coordinate service workflow based on appointment schedules and job priority to ensure efficient operations.

- Provide timely and accurate repair estimates.

- Clearly communicate the scope of work to technicians to align outcomes with customer expectations.

- Monitor shop workload and maximize bay utilization and work scheduling to prevent unbilled labour and improve shop efficiency.

- Ensure compliance with all safety regulations.

- Review and track repair progress and communicate updates to Service Advisors and customers.

- Manage warranty claims, ensuring all warranty conditions are met.

- Conduct quality assurance reviews of finalized Repair Orders.

- Train and support technicians in accurate work order entry and system use.

- Ensure technician time is accurately captured and documented in service records.

- Oversee the condition of shop equipment and ensure the workspace is cleaned and properly maintained after each job

Qualifications

As the successful candidate, you bring a combination of hands-on experience and leadership ability. You either have relevant post-secondary education or equivalent industry experience in service management. You’re mechanically skilled and comfortable using computers, especially Excel—and you’re committed to quality, safety, and top-notch customer service. You lead by example, communicate clearly, stay organized, and thrive when things get busy. Most importantly, you bring energy, enthusiasm, and a team-first attitude to everything you do.

If you are ready to make the next move in your career, click the “Apply for Job” button below to submit your resume.

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