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Manager

2 weeks ago

Barrie, Canada Royal Victoria Regional Health Centre Full time

Job Description:
The Manager, Enterprise Systems provides strategic leadership and operational oversight for the organization’s enterprise technology portfolio, encompassing clinical platforms, corporate systems, and integration frameworks. Reporting to the Regional Operations Director, this role ensures reliable system performance, service excellence, and alignment with organizational and regional digital health strategies.

A key responsibility is advancing interoperability and integration across internal systems, regional platforms such as Traverse Exchange, and provincial digital health assets, enabling secure, standardized data exchange and optimized workflows. The Manager is accountable for enterprise architecture governance, system optimization, and the successful delivery of technology projects that support clinical and business priorities.

Working collaboratively with internal teams, partner hospitals, provincial stakeholders, and vendors, this position drives innovation, standardization, and continuous improvement across the enterprise systems portfolio to enable safe, efficient, and connected care.

**EDUCATION**:

- University Degree in Computer Science, Information Technology & Information Systems, or a related discipline.
- ITIL V4 Foundation or Practitioner preferred
- Quality Improvement certification (Lean, Six Sigma) preferred
- Additional certifications in enterprise architecture frameworks (eg. TOGAF, Zachman) or integration standards (HL7, FHIR) are highly desirable.

**EXPERIENCE**:

- Minimum of 5 years’ leadership experience in Information Technology within a healthcare or complex enterprise environment.
- Proven experience in designing, implementing, and governing Enterprise Reference Architecture (ERA).
- Strong background in system integration and interoperability, including experience with provincial digital health assets (e.g., OLIS, eReferral) and regional platforms such as Traverse Exchange.
- Demonstrated expertise in Meditech platform management, including lifecycle planning, upgrades, and optimization.
- Experience supporting enterprise business systems (e.g., HR, Finance, Supply Chain, Payroll) and ensuring integration across clinical and corporate platforms.
- Proven ability to manage large-scale technology projects, including vendor coordination, contract negotiations, and governance processes.
- Hands-on experience with ITIL-based service management, including incident, problem, change, and release management.
- Familiarity with security, privacy, and compliance requirements in healthcare IT environments.
- Strong track record in partner engagement and collaboration across clinical, business, and technical teams, as well as external partners and provincial agencies.
- Experience in budget planning and financial management for operating and capital projects.

**COMPENTENCIES**:

- Leadership & Team Development - Builds high-performing teams, fosters collaboration, and mentors staff for growth and retention.
- Strategic Decision-Making - Applies enterprise thinking to align technology initiatives with organizational goals and long-term architecture.
- Business Acumen - Understands healthcare operations and corporate functions (finance, HR, supply chain) to ensure technology solutions deliver measurable value.
- Communication & Influence - Translates technical concepts into actionable insights for executives and stakeholders; negotiates effectively with vendors and partners.
- Innovation & Continuous Improvement - Champions new ideas, process optimization, and emerging technologies to enhance system performance and user experience.
- Risk & Compliance Awareness - Maintains a proactive approach to security, privacy, and regulatory compliance in all technology decisions.
- Collaborative Partnerships - Builds and sustains strong relationships with provincial digital health leaders, regional partners, and external stakeholders to advance interoperability and shared initiatives

**RESPONSIBILITIES**:
Enterprise Systems Leadership

- Ensure system reliability, performance, and scalability to meet organizational and regional needs.
- Develop and maintain a skilled team capable of supporting enterprise systems and delivering exceptional service.

Interoperability & Integration

- Lead initiatives to integrate enterprise systems with regional platforms (e.g., Traverse Exchange) and provincial digital health assets.
- Establish and maintain integration standards and workflows to support secure, efficient data exchange across all systems.
- Collaborate with provincial digital health leaders and regional partners to advance connected care strategies.

Enterprise Architecture & Standards

- Govern and maintain the organization’s Enterprise Reference Architecture to guide technology decisions and ensure alignment with strategic priorities.
- Establish and enforce standards for system design, integration, and lifecycle management.
- Evaluate emerging technologies and recommend solutions