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Database and Stewardship Officer

2 weeks ago

Ottawa, Canada Cornerstone Housing for Women Full time

**MISSION STATEMENT**

Cornerstone Housing for Women provides safe supportive housing and emergency shelter to vulnerably housed women and women experiencing homelessness in Ottawa. Cornerstone is committed to providing these services in a way that offers residents dignity and a sense of hope.

At Cornerstone Housing for Women, you'll be proud of the work that you do. Our team members strive to make an impact in their community, they are passionate about ending homelessness, and they value inclusion.

We offer competitive wages, a comprehensive benefits package, flexibility, and development opportunities.

**JOB PURPOSE**

The Database and Stewardship Officer will serve as a key member of the Development and Communications team. The Database and Stewardship Officer ensures exceptional donor care through accurate and efficient gift processing and acknowledgment of all donations, coordinating and supporting key events, and maintaining Raiser’s Edge donor database. They play a vital role in growing fundraising income by providing excellent stewardship in the planning, coordination, and execution of all donor stewardship activities. The Stewardship and Database Officer leads the team in the adoption of industry best practices for fundraising data management and improving organizational data capture. The Stewardship and Database Officer is responsible for all elements of donation processing with a particular emphasis on efficiency, customer service, and donor stewardship.

**KEY DUTIES AND ACCOUNTABILITIES**

**Data entry, receipting, and database management 60%**
- Be the team lead for all aspects of our CRM, including training colleagues on proper use and liaising with consultants.
- Responsible for inputting in-take data into relevant systems and ensuring that all necessary data is being entered, maintained, and upholds industry best practices.
- Lead all aspects of donation processing and importing

**Donor Journey Stewardship (emphasis on monthly donor cultivation, and reactivation) 25%**
- Collaborate with fundraising team to develop and implement the donor journey as a well-defined process that deepens the relationship through a series of thoughtful and varied stewardship tactics.
- Contribute to the retention and upward migration of donors through stewardship initiatives.

**Prospect Research and Reporting 15%**
- Responsible for conducting prospect research, analyzing findings, and producing monthly reports.

Perform other duties related to the position as assigned.

**REQUIREMENTS**

**Education and Experience**:

- 2-4 years related work experience or a combination of relevant education and work experience
- 2-4 years CRM experience with proficiency in gift processing, receipting, moves management, and reporting experience with Raiser’s Edge, required.
- 1-3 years relevant experience in donor relations and stewardship with a demonstrated track record of success.
- Experience with financial reconciliation and auditing process
- Bilingualism is an asset.
- Flexibility to work some evenings/weekends as required.

**Knowledge, Skills & Abilities**:

- Excellent written and verbal communication skills, role includes communications and record keeping.
- Strong data entry skills (with a focus on accuracy and attention to detail) and highly proficient in Microsoft Office and Google suites of products.
- Strong work ethic, professional integrity, initiative-taker.
- Discretion and tact in handling sensitive or confidential information.
- Passion for social services and women’s issues is an asset.
- Ability to work independently, and under the pressure of a multi-stakeholder environment.

**Core Cornerstone Competencies**:

- Mission Driven—passionate about ending homelessness
- Resilience—remains engaged in work even when there are challenges
- Adaptability—adjusts approach, style, or priorities to meet organizational needs
- Collaborative—cultivates relationships with team members. Values the input of others and embraces opportunities to work together
- Accountability—takes personal ownership and responsibility for the quality of work and timeliness of work commitments.

**Job-Specific Competencies**:

- Relationship Building—develops and maintains effective relationships with colleagues, donors, clients, and key stakeholders; relates well to people from varied backgrounds and different situations.
- Critical Thinking - ability to identify the important questions to ask and problems to solve; shows versatility when unexpected changes occur.
- Attention to Detail—is thorough when performing work and conscientious about attending to detail.
- Problem-Solving—identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations

**Salary**: $55,000.00-$62,000.00 per year

**Benefits**:

- Disability insurance
- Employee assistance program
- Flexible schedule
- Work from home

Flexible Language Requireme