Office Manager

**OFFICE MANAGER (TEMPORARY)**

**Organization Background**

**Scope**
- Reports to the Executive Director or designate. Manages all aspects of the business systems/office for the Home. Handles all accounting and payroll duties and acts as a Receptionist as required. Ensures residents safety by following established policies and procedures.

**Responsibilities**
- Plans, organizes, directs and supervises the activities of the Business Office. Establishes and monitors workflow. Evaluates performance and makes changes as necessary to improve quality of service.
- Selects, supervises and motivates Office Staff. Develops departmental goals and objectives. Plans and encourages staff to attend in-service education programs.
- Lead administrative team to deliver seamless and quality services for residents, families, and employees.
- Implements policies and procedures in accordance with legislative and company regulations and standards.
- Adheres to established policies and procedures regarding quality assurance, fire, occupational health and safety, environment, and infection control.
- Completes routine forms as required or directed. Maintains current knowledge of information required by government or other agencies regarding residents.
- Types correspondence including confidential material. Orders office supplies from designated suppliers.
- Maintains internal records and prepares internal reports for the Home as required. Maintains confidentiality of all financial, personnel and resident data.
- Process Admission Contracts with new residents and enter data into Point Click Care. Assist resident, families with Rate Reductions.
- Maintain and update resident census records; ensures confidentiality of all financial, personnel and resident data.
- Maintains resident trust accounts in accordance with legislative requirements.
- Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges.
- Maintains records such as accounts payable or receivable. Assists with the collection of overdue accounts.
- Process and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.
- Prepares bank deposits. Handle and balances petty cash for the Home.
- Administer and maintain financial records including banking, petty cash, resident trust, government funding programs, etc.
- Participate in the development and planning of employee engagement events and service awards.

**Qualifications**
- 2 - 3 years of experience managing a fast-paced office/business environment.
- Managerial experience of 2-3 years considered an asset.
- Experience working with seniors in a long-term care setting or general healthcare industry experience is an asset.
- Post-secondary diploma/certificate in office or business administration, bookkeeping, accounting or equivalent.
- Managerial experience in supervision and work direction
- Secretarial skills and experience with office procedures required
- Ability to read and write English as well as to understand complex verbal and written instructions in English
- Ability to work in a fast-paced environment with changing priorities, have exceptional time management skills and to perform well under pressure with tight deadlines.
- Demonstrates technical knowledge and experience working with Workday, Point Click Care or cloud-based software preferred.
- Demonstrates strong communication and interpersonal skills with internal and external stakeholders of the organization.
- Knowledge and experience with office and computer equipment.
- Demonstrates proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
- Must understand banking practices i.e., deposits, trust, etc. and sufficient accounting knowledge to determine proper journal entries.
- Strong data analytics with high attention to detail; critical thinker.
- Pro-active and solutions focused individual with the ability to foresee issues and correct them before they turn into large issues.
- Knowledge of Occupational Health & Safety practices, principles, and legislation.

**Working Conditions**
- Considerable periods of concentrated visual attention to figures and documents. Required to sit in one place for extended periods of time and exposed to computer screens. Stress resulting from deadlines and frequent interruptions. On occasion deals with individuals under considerable emotional distress.

Full time Temporary

Pay: From $52,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application deadline: 2024-11-17
Expected start date: 2024-12-09