Customer Service Representative, Ft

3 days ago


Red Deer, Canada Masterfeeds Full time

Embark on a rewarding career journey as a _**_Customer Service Representative_**_ at _**_Masterfeeds Red Deer_**_. In this role, you'll be the heartbeat of our customer interactions, providing insightful guidance on our products and services._
- As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role, you play in our company's success._ _If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact._

As a **Customer Service Representative**, the following will be your **key responsibilities**:

- Receiving and processing orders
- Understand Masterfeeds product and service and share that knowledge with the customer
- Maintain organized records of all orders, invoices and customer communications
- Respond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customer
- Ensure proper communication between sales desk and manufacturing plant
- Work with other departments to create, maintain and track pick-up and deliveries
- Maintain a safe and sanitary atmosphere and ensure compliance with quality standards
- Other duties as assigned

**Requirements**:

- Must be legally eligible to work in Canada
- Exceptional customer service skills and ability to provide satisfaction when addressing customer complaints.
- Outstanding organizational abilities and demonstrated attention to detail.
- Previous background or working experience in the agricultural industry and/or sales environment.
- Excellent communication skills (written and verbal).
- Excellent analytical and problem-solving skills.
- Strong work ethic, self-motivated, and initiative for quality and superior customer service.
- Able to work in a fast-paced environment, and under tight deadlines.
- Experience in a similar role is a definite asset.
- Familiarity with HACCP and sales experience would be considered definite assets.

**3. By mail or drop off location**:
Masterfeeds Red Deer
Attn: Operations Manager
4530 77 St. Red Deer, AB T4P 3P7

We are committed to inclusivity, equity and accessibility in the selection process.



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