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Sales Administrative Assistant

3 weeks ago

Burlington, Canada Pink Elephant Inc Full time

Privately owned and headquartered in Burlington, Ontario, **PINK ELEPHANT** is a global leader in providing IT service management consulting, education, and conferences. We are proud to be celebrating over 40 years as a highly respected pioneer in our field.

We are recruiting for an energetic, enthusiastic, and highly professional full-time **Sales Administrative Assistant**. This is an entry level position and the junior of two roles.

The position is an office-based role in our Burlington, ON location, very conveniently situated just off QEW and Burloak.

**RESPONSIBILITIES**:

- Monitor the company’s online inbox and process customers' education orders and exams, and related sales and customer service administrative activities
- Update the CRM database (MS Dynamics) with information about course attendees, orders, and notes on all customer interactions
- Communicate as required with registered students/customers to facilitate a smooth, high quality education experience
- Process e-newsletter subscriptions; update the database with un-deliverables.

**QUALIFICATIONS**:
This is a key role in a complex, multi-national organization and is best suited for individuals with some experience in a fast-paced entrepreneurial professional services environment.
- Post-secondary education; diploma or certificate in business or office administration
- Minimum 2 years experience in a similar multi-faceted sales support/customer service role, in an office (not retail, in-store) environment
- Strong team spirit
- Demonstrated ability to manage multitasks of varying complexity
- Excellent problem-solving, critical thinking, analytical skills, and strong written and oral communication skills
- Strong business thinker who understands the importance of customer service excellence and its links to revenue generation and customer retention
- Strong attention to detail and an ability to take the initiative to complete tasks
- Proficient in Microsoft Office; strong and effective data entry skills (speed and accuracy)

**WE OFFER**:

- A competitive compensation/benefits package
- Enhanced paid days off and above industry-average vacation time
- A continuing education reimbursement
- An opportunity to earn business certifications like Lean, Agile, Business Relationship Management and Organizational Change Management.
- Wellness programs including a discounted fitness club membership
- Fun office social activities including weekly treat days and monthly international food day celebrations
- A dynamic, entrepreneurial small office environment

**INTERESTED?**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location