Technical Support Specialist

1 week ago

New Lowell, Canada Provix Inc Full time

**Looking to take the next step in your career?**

Are you looking for a position with new and exciting challenges every day? Working for an innovative company focusing on cutting-edge solutions that combine video technology, lighting, and sensor systems?

**Who We Are**:
Provix is a fast-growing leader and integrator of proximity detection and collision

avoidance systems, dedicated to enabling safer, more efficient operations across a wide range of environments. Our innovative solutions seamlessly combine enhanced vision systems, intelligent sensors, and advanced lighting to provide full visibility, real-time situational awareness, and precision control. Provix’s systems help minimize risk, prevent incidents, and keep our customers’ operations running smoothly, safely, and efficiently.

**Industries We Serve**:
Provix provides tailored solutions to a wide range of industries, including but not limited to: Mining, Ports, Oil & Gas, Construction, Waste, Steel Fabrication, Municipal, Fire & EMS, Police, Utilities, Aggregates, and Agriculture.

As a **Technical Support Specialist**, you will provide comprehensive technical support and product documentation while collaborating cross-functionally to ensure customer satisfaction and operational effectiveness; your responsibilities will include:

- Documenting and following up on support cases to ensure timely resolution and high customer satisfaction.
- Creating and updating product documentation such as specification sheets, support guides, installation best practices, and other materials, as required.
- Issuing and tracking RMA numbers for returned products and coordinating with sales support for customer updates on RMA items.
- Maintaining a detailed RMA log, tracking return reasons, resolution steps, and product outcomes.
- Collaborating with sales and R&D on new product development and RFP processes.
- Traveling as needed for on-site technical support, training, or troubleshooting.
- Performing other duties, as assigned.

**What We Require**:

- 3-5 years of experience in technical support, field service, or IT-related roles.
- Diploma/degree in a technical field (preferred).
- Practical experience supporting or installing electronic systems in vehicles, heavy equipment, or industrial environments.
- Strong understanding of low-voltage electrical systems (12V/24V), including wiring, connectors, and power distribution.
- Knowledge of video/ safety systems (analog and IP), including setup, calibration and troubleshooting.
- Ability to create and maintain clear technical documentation, including support guides and system diagrams.
- Organized and detail-oriented in managing RMAs, support logs, and tracking product issues and resolutions.
- Strong interpersonal skills to support customers and collaborate with internal teams, including sales, R&D, and production.
- Proactive, problem-solving mindset with the ability to work independently and prioritize support cases effectively.
- Proficiency with Adobe, Microsoft Office Suite Google Workspace

**Nice to have (assets)**
- CRM Experience (Hubspot preferred)
- AutoCAD

**Company Benefits**:

- Competitive salary, based on experience.
- Performance based bonus.
- Comprehensive health care benefits.
- Emphasis on work-life balance.
- Positive, team-oriented work environment with a local employer.
- If you're ready to make a difference with your skills and expertise, Provix is the place to_
- grow your career._

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Work Location: In person

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