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Product Support Specialist
2 weeks ago
**Product Support Specialist - Overview**
This is a full-time salaried position at our corporate headquarters in New Glasgow, Nova Scotia, Canada. The position of Product Support Specialist requires and assumes an individual with an extensive work history that demonstrates a strong and diverse, technical, engineering background and experience. The position requires strong but respectful and collaborative communication, interpersonal and consulting skills.
The Product Support Specialist will be a key member of the MacKay engineering group. Reporting to the CTO, you will be called on and expected to actively contribute to, and take ownership of assigned tasks involving product engineering, product development, issue tracking, issue analysis, issue resolution, product change management, product or component testing, and production processes. You will be expected to demonstrate initiative, and a willingness to expand your knowledge and skill set beyond current core competencies.
**Product Support Specialist - Job Description**
The position of Product Support Specialist requires and assumes an individual with an extensive work history that demonstrates a strong and diverse, technical, engineering background and experience. The position requires strong but collaborative communication, interpersonal and consulting skills.
**The Product Support Specialist Role**:
- Key member of the engineering group,
- Provide technical expertise with multi-space and single space parking meters,
- Provide operational expertise with Sentinel meter management system,
- Provide operational expertise with programming tools and fixtures,
- Actively contribute to the product engineering and development group,
- Issue tracking, analysis and resolution,
- Product change management, component testing, production processes,
- Assume a primary technical contact role with major customer(s),
- Participate/Initiate scheduled video conference calls with customers technical staff,
- Occasional travel for customer technical support meetings, training sessions, and product issue analysis & resolution.
**Principal duties & responsibilities**:
- Understand and support all aspects of our product’s design and functionality including usage, configuration, backend operation and configuration, firmware updates, installation, etc.,
- Work closely and collaboratively with all members of the engineering group, with production staff, as well as customers and/or vendors,
- Hardware modifications, manufacturing documentation, such as bill of materials, the creation and maintenance of production test procedures, creating and implementing functional and environmental test procedures, designing and integrating test equipment and procedures for production, sourcing and testing new and substitute parts,
- Troubleshoot production and customer related problems,
- Provide input and design services for the development of new products,
- Provide quality assurance with technical assistance to better ensure product compliance,
- Provide on-site technical assistance to customers and/or vendors as required.
**Qualifications**:
- Electronics Engineering Technologist Degree, or Technician Diploma
- Experience in an electronics manufacturing environment
- High Reliability Soldering training/experience
- Experience using schematic capture and board layout programs such as ORCAD
- Ability to understand, analyze and modify as required, low power, industrial grade micro controllers and related digital and analog circuits
- Expert knowledge of a wide variety of electronic test equipment, oscilloscope, DMM
- Strong knowledge of computer hardware configuration (serial ports, networking, etc.)
- Strong working knowledge of Microsoft® Office
- Strong communication and collaboration skills
**Work Experience**:
- 3-5 years of experience an asset
**Additional Information**
To fill this position, you must have a valid driver’s license, be able to obtain a Canadian passport and be willing, available and able to travel within and outside of Canada on Company business.
Salary offered will be commensurate with experience and ability. In addition, we offer group insurance benefits and company RRSP.
**How to Apply**
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
**About J.J. MacKay Canada Limited**:
**Benefits**:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Work Location: One location
