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Program Manager, Investigations
2 weeks ago
As the **Program Manager, Investigations (ACDI),** you are responsible for the supervision of the internal and external investigation team, ensuring investigations are conducted in a consistent, fair, and unbiased fashion, following industry level protocols and procedures. You will also actively engage in assigned complaint investigations as a senior investigator. To succeed in this role, you will have outstanding communication skills, the ability to draft professional documents, lead a team of professionals, and must be able to communicate effectively with internal and external parties.
**KEY RESPONSIBILITIES**
- ** Team supervision and leadership**:
- Along with the Director, Professional Conduct, and the Assistant Registrar, Professional Conduct, design, develop, and manage all aspects related to the team of investigators supporting the complaints process under Part 4 of the _Health Professions Act (HPA)_.
- Responsible for the supervision of a team of investigators and senior medical advisors, and external medical investigators/experts program coordinator; establish, support, and sustain a positive, engaged, and collaborative team environment; monitor assigned KPIs; monitor workloads and timeliness of investigations.
- Participate in instruction and oversight of work performed by assigned Administrative Assistant; provide regular feedback.
- Design, establish, and enforce, Professional Conduct Department (PCD) templates, protocols, procedures, and quality expectations for investigation process; review and provide feedback to enhance efficiency and effectiveness of investigations.
- Support Complaints Director on investigative team file assignments, solicit feedback on investigator performance and participate in regular meetings.
- **
Investigation of complaints under the HPA as assigned**:
- Review and determine appropriate investigation process related to assigned complaint file; gather, review, and analyze medical records with parameters of CPSA privacy policy and _Health Information Act_.
- Conduct interviews; assess and arrange external assistance as appropriate; communicate with external parties as required.
- Ensure privacy requirements are met during investigation process; advise of any potential privacy breaches.
- Preparation of preliminary investigation reports, disposition correspondence.
- Meet key performance indicator expectations for file loads and investigations on annual basis.
- **
Actively engage in Professional Conduct Departmental practices**:
- Participate on a rotational basis, the review of intake matters directed to investigation; liaise with internal departments during investigation process.
- Act as a mentor to new investigators and other PCD members as assigned.
- Demonstrate positive outlook, collaborative, and problem-solving demeanor.
- Actively engage in professional development opportunities an in PCD quality improvement processes and projects.
**For additional role specifics, please see the position profile attachment located at the bottom of this posting.**
**QUALIFICATIONS**
**Education**:
- Advanced degree in Law Enforcement or related discipline is preferred.
**Experience**:
- A minimum of five years of investigation experience. A combination of advanced education and technical knowledge in investigations, mediation/arbitration, and/or leadership development may be considered.
- Direct senior level experience in conducting investigations is a requirement.
- Demonstrated senior level experience in management or team leadership is required
**Skills**:
- Demonstrated skills and understanding of diversity, inclusion, bias, and cultural safety within the investigative process is required.
- Strong risk assessment, communication, and writing skills.
- Must be a team player with the ability to adjust to changing circumstances and direction.
- Must have advanced proficiency with MS Word, Outlook, working knowledge of Excel and PowerPoint.
- Experience with SharePoint is considered an asset.
- Trauma-informed investigative practices and regulatory agency investigations is considered an asset.
**SALARY**
The salary for this position is $112,046 and includes a comprehensive benefit package and pension plan.
- CPSA acknowledges we are on traditional lands of First Nations and Métis People. Through our work, we strive to respect, honour, and celebrate histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada._
