Analyst, Revenue Assurance

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work

**Role**: Analyst, Revenue Assurance

**Status**: Regular, Full Time

**Reports to**: Director, Credit and Debt Management

**Division**: Credit & Debt Management

**Location**: Birchmount

**Accountabilities**:

- Taking lead on daily activities for Enercare Finance Plan program, including billing and contract activations.
- Investigate and resolve customer escalations for Enercare Finance Plan and payment research inquiries, ensuring a high degree of customer focus
- Processing and analysis of payment files to ensure accuracy of posting and adherence to payment posting process
- Investigation into payment exceptions to ensure payment applied to correct account
- Processing of payment account file to collections, to provide accurate reporting.
- Action any mail received to Payment Team, including processing cheques and pre-authorized payment forms
- Monitor and act on customer inquiries for payment research, payment transfer and pre-authorized payment enrollments/removal
- Ensure external and internal customer inquiries are actioned within SLA
- Assist in projects related to improvement of current payment solutions
- Assist in projects related to process enhancements for Enercare Finance Plan
- Create and update all process documentation for accountabilities under this role.

**Qualifications**:

- Post-secondary education (University Degree, College Diploma or equivalent).
- Ability to perform sound credit counseling advice and assertive collection techniques.
- Excellent customer service orientation and strong communication skills.
- Strong problem-solving skills.
- Detail oriented
- Ability to work in a fast-paced environment.
- Computer skills: Strong Excel, Access, Word, PowerPoint are essential.
- Preparation of training manuals and training

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.