Front of House Service Supervisor

**Escape Manor is located in the heart of downtown Saskatoon. We are an immersive entertainment venue offering top of the line escape rooms and a full service bar looking to expand into an elevated delivery of casual dining, scratch cocktails, craft beer, games, puzzles, escapes, and darts reimagined*. The Manor is seeking top talent to usher this new offering into the roaring twenties of human reconnection.**

Escape Manor will offer late-night services and will host multiple group functions and events. Delectable shareables, surprise & delight features and a creative menu delivered with exceptional service.

Escape Manor is putting the fun back into hospitality and needs a fantastic, dedicated and hardworking supervisor with experience in the service industry to elevate our offerings.

**JOB SUMMARY**: The FOH Supervisor will be responsible for all aspects service, including the overall in-house guest experience, reservations, responsible alcohol service (as applicable), inventory management, systems management, maintenance and upkeep of facilities, promoting customer reviews and sales initiatives, and managing day-to-day employment matters alongside the General Manager and Regional Manager.

**KEY RESPONSIBILITIES / MANAGEMENT TASKS**:
The Business:

- Manage all aspects of the service operation alongside the General Manager
- Know your business and understand immersive entertainment trends and tastes
- Attend local networking events as necessary and develop community relationships
- Help establish “Escape Manor” as a premiere entertainment brand in the city
- Understand budgets, forecasts and other operational targets
- Report out on targets and make recommendations as to best practices
- Lead by example and be a resource to all members of the team

People:

- Hire, train, and maintain an exceptional team (using HR files) alongside the GM
- Schedule employees and determine optimal staffing levels for the service floor
- Create development plans for leaders and front-line staff
- Establish and execute ongoing performance management programs
- Work with the GM on new menu ideas, staff incentives and monthly targets
- Manage labour costs in accordance with budget
- **Develop a culture of service excellence and “cheerleading” to drive staff engagement**

Facilities and Systems
- Keep the venue in pristine shape, including front of house and applicable storage
- Monitor and manage lounge, and service floor with darts reimagined
- Check washrooms, storage and food service areas for cleanliness
- Maintain and continuously improve lounge activations and escape rooms
- Be an expert on brand standards, systems (POS, HR) and software and marketing tools
- Develop storage and inventory systems for escape room and axe-throwing materials
- Ensure venue is fully stocked with all necessary supplies and backups

Food and Beverage Service
- Create and manage menus and F&B offerings
- Work with vendor representatives to develop strong account relationships
- Run table checks and engage guests in lounge and axe throwing areas
- Implement responsible alcohol service protocol and culture
- Monitor bar and floor cleanliness and flow

Community Outreach and Digital Marketing
- Seeking opportunities, negotiating presence at, and fulfilling event presence at varying locals and events conducive to our market
- Creating an outreach sub calendar within the master marketing calendar, outlining potential activations that we should be a part of and the cost associated
- Procuring and delivering fun and relevant media and providing engaging on-brand copy to enrich the lives of our current and future guests, through various media channels

Guest Services and Other
- Pre-intro to any larger groups coming in that week
- Follow-up thank you and feedback call to all larger groups
- Develop and distribute marketing collateral as appropriate
- Other management tasks as assigned or required from time to time

**Job Types**: Full-time

**Benefits**:

- Company events
- Discounted or free food

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evenings
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Management: 1 year (preferred)
- Service and Hospitality: 3 years
- Serving: 3 years

Work Location: One location

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Saskatoon, SK S7K 1K8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Bar/Restaurant management: 1 ye