Co-op Placement Operations Coordinator

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

**Position purpose**:
**Reporting to the Team Lead, Placement Operations**:
Coordinates and manages the tasks related to CO-OP interviews, ranking and matching students to various jobs in accordance with CO-OP program policies and regulations to ensure that uOttawa is a partner of choice in providing experiential learning opportunities and experiences to uOttawa students.

Acts as a uOttawa Ambassador with potential and current employers to promote the image of the University and the CO-OP Program by providing courteous, timely and accurate service to students and employers from the public, para-public, non-profit, and private sectors.

**In this role you will**:
Oversee and coordinate all aspects of the CO-OP interview process at each term by anticipating and coordinating the interviewing needs of upcoming and ongoing work terms. Coordinate the interviews, ranking and matching process.

Analyze and manage all aspects of job management and interview exceptions which includes conflicting requests and short deadlines. Ensure various submitted forms are analyzed, completed and have accurate information.

Interpret, communicate and enforce CO-OP policies and regulations that impact the placement process for employers and students.

Develops and maintains procedural documentation to ensure consistent customer service delivery. Provides feedback and collaborates proactively with management on necessary process improvements.

Interact with various clients by greeting, guiding, and informing students, employers, and professors while advising and coaching them on the CO-OP placement process. Maintain the database and various records by entering all interactions in the CRM.

Assist the CO-OP Program Coordinators in conducting mid-term and final evaluations.

Develop relationships with employers to gain new jobs and manage existing opportunities and co-manage the pending scheduling process to persuade employers to interview students and submit job offers in a prompt manner.

**What you will bring**:
Bachelor’s degree in administration or a combination of relevant education and experience
Minimum of 2 years of demonstrated experience in a customer service role acting as a resource person.
Knowledge of postsecondary programs, university services and structure.
Capacity to deal with conflicting priorities and respect strict deadlines in a fast-paced environment with a high level of accuracy and attention to detail
Good negotiation skills and ability to act tactfully and with diplomacy.
Ability to build positive relationship with internal and external stakeholders.

Bilingualism - French and English (spoken and written)

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

**Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

**Client Service Orientation**: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

**Teamwork and Cooperation**: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.