Assistant Retail Manager

**Assistant Retail Manager**
Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 3 resale shop locations as well as an online shop to be able to support us in funding our programs and operations.

Type of Position: Full Time (40 hours per week) - Tuesday to Saturday

This is a hands-on position plays a key role in ensuring that day to day retail operations run smoothly including:

- Providing leadership for the team in reaching store goals.
- Taking a hands-on approach, this role will coordinate day to day tasks, opening and closing the store, organizing breaks, rotating and merchandising stock and playing a key role in helping to ensure that the store meets performance goals.
- Providing leadership in excellent customer service; greeting customers; promoting the store, making recommendations; helping customers to locate the right merchandise; and dealing with issues as they arise.
- Coordinates schedules and coverage in coordination with other Assistant Managers and supervisor as needed
- Building and maintaining a positive, empowering and cooperative team working environment,
- Processing sales transactions and reconciling store transactions using a POS system, opening and closing the till and supporting team with POS issues as needed.
- Merchandising and displaying product items according to merchandising principles and procedures throughout store.
- Promoting the store and current sales.
- Providing information regarding WIN and its programs.
- Responsible for supervising the location and ensuring supervisor is kept informed of issues as needed
- Providing orientation and training to new staff and volunteers.
- Assisting supervisor in implementing changes to store layout and promotions.
- Ensuring that all store duties are complete at the end of each day, and that the store is set up for the next day, including stock rotation, and maintaining a clean and orderly store.
- Ensuring all WIN policies and procedures are carried out effectively.
- Maintaining high store standards and expectations.

**Skills and Experience required**:

- Must have a minimum of 2 years retail experience with at least six months experience as either a keyholder, person in charge or assistant manager.
- Resourceful, positive attitude and an excellent communicator.
- Excellent customer service skills, able to answer questions in a friendly and positive manner as well as work towards positive solutions.
- A good knowledge of second-hand items including clothing, household goods and furniture would be considered an asset
- Well organized with a good attention to detail, and a good sense of how to merchandize stock effectively.
- Knows about and values the work that WIN does in the community - must have an understanding of what WIN is all about.
- Ability to communicate respectfully, both verbally and written,
- Able to build empowering relationships with customers, donors and Program Participants that reflect WIN’s values and vision,
- Able to work autonomously, and use judgment, initiative and critical thinking skills in problem solving and communication on a case-by-case basis,
- Accurate and dependable in working with cash / point of sale system including cash in / cash out.
- Able to work independently and as part of a team including supervising and leading the team.
- Good knowledge of quality standards for second-hand goods.
- Comfortable maintaining ongoing communication with supervisor.
- High School graduate.

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Victoria, BC V8W1N9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)