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Field Service Representative

2 weeks ago

Oakville, Canada Siemens Healthineers Full time

**Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.** We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our team as** **Field Service Representative **who will be responsible for the execution of** all service activities assigned, which are coordinated via the Customer Care Centre, in an adequate and appropriate manner. **Our global team**: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. **Our culture**: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. **Our impact**: - 70% of critical clinical decisions are influenced by the type of technology we provide. - More than 31 million Canadians benefit from Siemens Healthineers products every year. - An average of 85,000 Canadians per day receive treatment or tests from a Siemens Healthineers device. - Siemens Healthineers participates in 30 healthcare research collaborations in Canada and around the world. **Reporting to the Regional Service Manager, as well as **the Customer Care Manager for operational affairs (Matrix Structure) the **Field Service Representative** will respond to all service incidents, installation, preventive maintenance and system modification on demand. All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account. This role is located in London, Ontario and will provide service within a designated region. As the **Field Service Representative**, your responsibilities will include: - Performing installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision - Communicating and accept all operative direction from the Customer Care Service Center Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility - Escalating incidents directly to the "Regional Support Center" (RSC) according to the defined parameters - Informing Customer Care Center on all escalation issues Reporting any customer complaints with proper documentation to the Customer Care Centre - Ensuring the proper use of tool & test equipment and report the usage on any related service report. - Complying to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare As a successful **Field Service Representative **you will have: - Technical training usually with College Diploma in Electronics or Biomedical areas - Detailed product knowledge (certified) - Long term experience within medical services, regional languages, communication training - Communication capability, organizational capability - English Language for international training & Service Documentation - Ability to travel domestically and internationally for training purposes We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technologies around the world. In our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity, Siemens Healthineers requires employees, contractors, and business partners to be fully vaccinated with relevant dose(s) of a Health Canada approved vaccine for all new hires by their start date. “Fully vaccinated” means it has been 14 days after receiving the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (i.e. two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and which may include, at the Company’s discretion, any further doses in accordance with Health Canada guidelines. will only be granted for medical reasons or on the basis of a protected ground under