User Support Technician

2 weeks ago

Edmonton, Canada Central Protection Services Inc. Full time

**Specific Skills**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
**Work Conditions and Physical Capabilities**:

- Work under pressure
- Repetitive tasks
- Physically demanding
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- Tight deadlines
**Computer and Technology Knowledge**:

- Device drivers
- Networking software
- Networking hardware
- Networking security
- Security software
- Communication software
- Programming software
- Website creation and management software
**Personal Suitability**:

- Initiative
- Accurate
- Team player
- Excellent written communication
- Judgement
- Organized

  • User Support Technician

    3 days ago

    Edmonton, Canada Edmonton Tech Support Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other...

  • End User Support

    1 day ago

    Edmonton, Canada Epsilon Solutions Full time

    **Job Title - End-User Support Technician** **Background** **Description** As an End User Support Technician with **Minimum of 5 years technical experience** in providing quality services to the end users which includes the following key roles and responsibilities: - Provide customer facing end-user support that includes - Break-fix support for Laptop,...

  • User Support Technician

    1 day ago

    Edmonton, Canada J S Trucking Ltd. Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    1 day ago

    Edmonton, Canada Pizza Palace & Donair- Terwillegar Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice...

  • User Support Technician

    5 days ago

    Edmonton, Canada Tamarack Freight LTD Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    1 day ago

    Edmonton, Canada Saab's Trucking Ltd. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training...

  • User Support Technician

    2 weeks ago

    Edmonton, Canada Calgary Trail Family Medical Clinic Full time

    Education: College/CEGEP - Experience: 1 to less than 7 months - **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training...

  • User Support Technician

    2 weeks ago

    Edmonton, Canada Saab's Trucking Ltd. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other...

  • User Support Technician

    5 days ago

    Edmonton, Canada Saab's Trucking Ltd. Full time

    Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to...

  • User Support Technician

    5 days ago

    Edmonton, Canada Central Protection Services Inc. Full time

    **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a...