User Support Technician

1 day ago

Edmonton, Canada Calgary Trail Family Medical Clinic Full time

Education: College/CEGEP
- Experience: 1 to less than 7 months
- **Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- ** Support for newcomers and refugees**:

- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
- **Support for youths**:

- Provides awareness training to employees to create a welcoming work environment for youth
- ** Support for Indigenous people**:

- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- **Supports for visible minorities**:

- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week

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