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User Support Technician
3 weeks ago
Education:
- Expérience:
- **Education**:
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- ** Tasks**:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- ** Work conditions and physical capabilities**:
- Attention to detail
- Standing for extended periods
- ** Personal suitability**:
- Organized
- Team player
- Ability to multitask
- ** Experience**:
- 7 months to less than 1 year
- ** Other benefits**:
- Other benefits
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
